Dunkin'

3.6
261 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Bronx, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1780 E Gun Hill Rd, Bronx, NY
10469, United States

Hours

Reviews

3.6
261 reviews
5 stars
107
4 stars
60
3 stars
33
2 stars
13
1 star
48

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially in the drive-thru, with long wait times and delays in order fulfillment.

Staff Attitude

Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Order Accuracy

Many customers experienced issues with incorrect orders, although some noted that mistakes were rectified when addressed.

Cleanliness

Several reviews mentioned cleanliness issues, including unsanitary conditions and flies around food items.

Management Issues

Customers expressed concerns about poor management and staffing, leading to disorganization and inadequate service.
  • JA
    Joseph Abaddi
    Sep 9, 2025
    1.0
    I Just spent 20 minutes waiting for an employee to take my order. 4 employees walking around and all 4 prioritizing drive thru orders and no one servicing the customers standing right in front of them I was the only customer in the store waiting for a cashier to take my order and I was totally ignored cashiers were too busy talking amongst themselves . I don’t think I will be visiting this location again
  • PR
    Pedro Rivera
    Jul 28, 2025
    5.0
    Great-
  • FF
    Faramarz Fanaian
    Jul 27, 2025
    1.0
    30 minutes for a regular coffee. Well, if you can’t handle it , don’t offer extra services such as drive through , mobile order , or have more help . Not recommend
  • TT
    Tharchen Tsering
    Jul 14, 2025
    1.0
    Very very slow taking forever
  • HP
    Haydee Padilla
    Jun 3, 2025
    1.0
    First red flag was the PENDING REVIEW sign in their window. Then I saw teenagers working behind the counter. Then I noticed how many people were in the store waiting for their orders. I knew this wasn't going to be good. Then after they finished my drink, 2 people picked it up and kept moving it around instead of calling the name or placing it on the pink pad for completed orders. Then no napkin or straw. Holy moly. This place is horrible. BTW, you need to get a lot of negative points in order to acquire the PENDING REVIEW after an inspection! Close this place down ASAP.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 1780 E Gun Hill Rd, Bronx, NY?

Dunkin' is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services.