Dunkin'

Reviews

• ID

  Isabella Diaz

  Jan 28, 2026
  1.0
  The lady is rude and the way she carries herself is absolutely not how someone should in a job wear people come in to get their morning coffee and start their days . On the phone distracted and really rude smh
• DV

  Dariana Valdez

  Jan 5, 2026
  1.0
  This place is the worst the coffee and the food nothing like the one in 183 and grandconcourse and the one on 4 e fordham road. All employees from this location should get fired theyre rude ,when they're talking s out of they're mouth they dont even know what they're preparing. I ordered my order online and i went there and stood waiting for my order 20 minutes. This place is lame and lack of service
• JM

  Jose Miguel

  Dec 29, 2025
  1.0
  Pedi un café frío usualmente el hielo dura un poco al parecer me sirvieron hielo con café caliente lo que hizo que el hielo se derritiera en menos de 1 minuto
• MB

  Makida Bartholomew

  Nov 28, 2025
  1.0
  I had an extremely disappointing experience with the manager of Dunkin today. How did she earn this position? From the start, she seemed disengaged and distracted, carrying on a personal conversation instead of taking my order properly. I ordered a Toasted White Chocolate Latte and clearly said hot, but she served me a cold drink. When I told her it was incorrect, she insisted I said “cold” and remade it, but I never saw her steam any milk. What she handed me tasted like plain coffee, not a latte. When I returned it, she refused to remake the drink correctly and instead added extra pumps of syrup. When I asked about the caramel drizzle and whipped cream, she told me I would have to pay extra, even though those items come standard with the drink. At that point, I was so frustrated that I threw the drink away rather than argue. It seemed like I was begging and that made me feel offended. I go to Starbucks and other coffee shops and if you not satisfied with your drink they simply make it over or refund you. I had no option with this lady. If I was not mentally stable it would have been a different outcome. She needs to be mindful of people’s mental state! Her attitude was unprofessional, she wasn’t honest about what she prepared, and the customer service overall was unacceptable. I really hope these reviews are created to help achieve better customer service because Dunkin is a brand! Don’t let people with nasty attitudes destroy it! She is horrible! Her face is so unpleasant, she is not customer friendly at all! Is either you train her or get her out!!!!!! I refuse to give a star to this Dunkin!
• IH

  It’s Him

  Nov 13, 2025
  1.0
  This is the worst Dunkin in America, especially the spanish lady with the brown belt that’s always squeezing her waist she have no customer service at all, she make the drinks rest it down and call no name they don’t work together as a team!