Dunkin'

3.5
252 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Bronx, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Dunkin'
34 West Burnside Avenue, Bronx, NY
10453, United States

Hours

Reviews

3.5
252 reviews
5 stars
109
4 stars
45
3 stars
24
2 stars
9
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight poor customer service, particularly from the manager, who is described as rude and unhelpful.

Staff Attitude

Many customers report that staff members exhibit negative attitudes, often being dismissive or rude during interactions.

Order Accuracy

Several customers experienced issues with incorrect orders and slow service, leading to frustration and dissatisfaction.

Cleanliness Issues

Some reviews mention unsanitary conditions, including flies around food and unclean surfaces, raising health concerns.

Mixed Experiences

While many customers report positive experiences with friendly staff and good service, these are overshadowed by the negative feedback regarding service consistency.
  • IH
    It’s Him
    Nov 13, 2025
    1.0
    This is the worst Dunkin in America, especially the spanish lady with the brown belt that’s always squeezing her waist she have no customer service at all, she make the drinks rest it down and call no name they don’t work together as a team!
  • JP
    John Padilla
    Nov 12, 2025
    1.0
    Walked in just a bit shortly after 8pm, apparently they had already stopped serving hot coffee because they close at 9 pm. I guess I missed the last call.
  • RT
    roselyn tavarez
    Nov 11, 2025
    1.0
    THIS IS THE WORST DUNKIN DONUTS EVER. They never have anything! When you want a specific drink they say they don’t have it. It’s like they are lazy to make it. Don’t go here at all. I’ve entered 3 times trying to order and each time they said they don’t have it.
  • LB
    LaTanya Bailey
    Nov 8, 2025
    3.0
    The service is hit or miss. Sometimes, they get my coffee right, other ti.es I gotta give them a break.
  • CA
    Christabel Almonte
    Oct 28, 2025
    1.0
    I live around the corner, and let me just say I would rather travel 5 blocks to another Dunkin then to go to this one. The manager here has been the same since they had this location on the corner and remodeled. I honestly don’t understand how she’s the manager. On several occasions she has attended the register literally on the phone not paying any attention to the customer. Her customer service is horrendous. Stank face, attitude, and just not helpful. I have watched other customers trying to order while she’s just talking and on the phone how is this good for anyone’s business? Overall the customer service with employees is the same, they talk amongst themselves take forever with your order and send you on your way. If you can avoid this Dunkin’ please do! They don’t care about their customers.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 34 West Burnside Avenue in the Bronx?

Dunkin' at 34 West Burnside Avenue is open Monday to Friday from 5:30 AM to 9:00 PM, Saturdays from 6:00 AM to 8:00 PM, and Sundays from 6:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.