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Brand Certified

Chipotle Mexican Grill

3.7
(918 reviews)

Business Details

193 W 237th St, Bronx, NY
10463, United States
(718) 601-6022

About

Mexican Restaurant
Chipotle Riverdale is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
193 W 237th St, Bronx, NY
10463, United States

Hours

Reviews

3.7
918 reviews
5 stars
405
4 stars
195
3 stars
91
2 stars
53
1 star
174

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including unwelcoming staff attitudes and slow service.

Food Quality

Customers reported issues with food quality, including undercooked items, excessive salt, and small portion sizes.

Cleanliness

Several reviews mentioned unsanitary conditions within the restaurant, including dirty tables and a lack of cleanliness in food preparation areas.

Operational Issues

Frequent complaints about inconsistent hours of operation, including being closed during posted hours and running out of food items early.
  • LW
    Lola Wolfe
    Jan 14, 2026
    1.0
    So I typically get a veggie bowl meaning I don’t get any rice and I don’t get any beans I like to get extra cheese. The lady that just did my guac and cheese refused to give me extra cheese and she wanted me to pay extra for it even though chipotle never charges me for extra cheese because I don’t get rice and I don’t get beans in my veggie bowl she was the shorter thicker woman with glasses and a hat and had the lighter non-White skin tone. I will not be returning to patronize this establishment ever again. Also, today is January 14 and it is 4:15 PM.
  • PJ
    Pedro Castillo (Pedro Castillo Jr.)
    Dec 9, 2025
    5.0
    I wanted her to make me my dipping sauce and mashed potatoes and yellow corn bourbon chicken finger breast for lunch on today At noon.
  • KD
    Karina Diaz
    Dec 6, 2025
    1.0
    Zero stars!!! No food on the line and still have an hour and half left of service. Chipotle DO BETTER! Is there no care for standards? Change management change staff do something! This chipotle was amazing 8yrs ago!!!
  • AW
    A W
    Nov 7, 2025
    1.0
    Only 1 person working 50 people’s on the line what is wrong with chipotle corporate or manager they don’t care about us
  • JD
    Jose Diaz
    Oct 21, 2025
    5.0
    Buen servicio la comida siempre esta fresca el lugar es muy limpio y trankilo

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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