Chipotle 161st Street is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Inconsistencies in food quality reported, with some customers receiving cold or improperly cooked items, while others praised the freshness and taste.
Service Issues
Numerous complaints about poor customer service, including rude staff, long wait times, and incorrect orders.
Portion Sizes
Many customers noted small portion sizes, particularly with meat, leading to dissatisfaction.
Cleanliness
Reports of unclean dining areas and food preparation spaces, contributing to negative experiences.
Management Concerns
Frequent mentions of poor management practices, including inconsistent hours and lack of staff training.
JL
Jeff Lima
Dec 24, 2025
5.0
Placed a last minute corporate order for 2 departments from this Chipotle. The manager was able to honor the order. His attention to detail and speed are unparalleled.
LS
Leon Santiago
Dec 9, 2025
1.0
The employees were gangster. They offered me to fight when all I wanted to do was ores for myself 🤦🏽♂️🤦🏽♂️
KH
Kent Hinks
Oct 15, 2025
4.0
Good burrito and good pricing. I like the C food and recommend it.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on 161st Street serve?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients following their 'Food with Integrity' principles.
What are the opening hours for Chipotle Mexican Grill 161st Street?
Chipotle 161st Street is open every day from 10:45 AM to 11:00 PM.
Does Chipotle 161st Street offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery services for customer convenience.
How can I order food online from Chipotle 161st Street?
You can order online through the Chipotle app, via the website at order.chipotle.com, or by using quick links provided for Apple devices.
Does Chipotle Mexican Grill 161st Street accept credit cards and offer catering?
Yes, the restaurant accepts credit cards and provides catering services.
How can I contact Chipotle 161st Street via email or phone?
You can email them at NY.2838.161stStreet@chipotle.com or call their main phone number at +1 718-665-5238.
Is the Chipotle 161st Street location LGBTQ friendly?
Yes, this Chipotle location welcomes LGBTQ customers.
Which nearby restaurants can I visit before or after dining at Chipotle 161st Street?
You can also try Smokey Island Grille for Jamaican and Caribbean cuisine, Starbucks for coffee, or Checkers at 260 East 161st Street for American fast food options nearby.
Are there grocery stores close to Chipotle 161st Street for additional shopping needs?
Yes, Food Bazaar and Bogopa Concourse are nearby supermarkets where you can shop for groceries and health foods.
What government and legal buildings are near Chipotle 161st Street, and how might this affect visitors?
The Bronx County Hall Of Justice, Bronx Criminal Court, Legal Aid Society, and other courthouses are nearby, which means visitors might encounter court-related foot traffic and services in the area.