Wendy's

3.3
1185 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4640 Lake Road, Brockport, NY
14420, United States

Hours

Reviews

3.3
1,185 reviews
5 stars
350
4 stars
270
3 stars
202
2 stars
103
1 star
260

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 20 minutes, even with few cars in line.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.

Cleanliness

The restaurant was often described as dirty, with complaints about sticky floors, unclean tables, and unsanitary conditions.

Staff Attitude

Customer service experiences varied widely, with some praising friendly staff while others reported rude or unprofessional behavior.

Food Quality

Food quality was inconsistent, with numerous complaints about cold, stale, or improperly prepared items.
  • CH
    Cody Holland
    Nov 17, 2025
    5.0
    It's a good Wendy's
  • OY
    OzRaMiD YnOt
    Nov 9, 2025
    4.0
    They got a 40 dollar order right. Fries were hot and fresh. I'd go again.
  • DP
    Dylan Plum
    Nov 7, 2025
    1.0
    If you value time or money, never come here. As a Doordasher and previous employee of this establishment, it is horrendous and will never improve. Please for the love of God just remove it from door dash and or turn of the doordash tablet, stop interfering with me doing my job. I wait 20 minutes for nearly every order I have to pick up.
  • PP
    Pete
    Oct 7, 2025
    3.0
    Was okay overall sign says short staffed so I understand ..food wasn't fresh pop machine ice wasn't working everything just felt a disarray. Staff was pleasant. Most likely won't come back 😔
  • ND
    Nicholas Diel
    Sep 28, 2025
    1.0
    I waited 30 minutes for 2 biggie bags this establishment is super slow better off making food at home and I seen rats coming out the back door

Frequently Asked Questions About Wendy's

Is 562 Brockport Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.