McDonald's

Reviews

• BW

  Beth Wilson

  3 days ago
  5.0
  French Fries were not as good as they usual.
• TT

  Tucker

  Nov 6, 2025
  5.0
  I like this McDonald's. it's always clean and the staff is very friendly and move quick even when it's busy. The food comes out fresh.
• FS

  Fantasy Simmer

  Oct 27, 2025
  1.0
  Waited in the drive thru for over 30 minutes but they weren’t alternating the drive thru correctly. Definitely recommend sitting in the outside lane so you don’t waste your time.
• BE

  Bill Edwards

  Oct 26, 2025
  2.0
  I ventured into the Brockport McDonald’s for a quick dinner, expecting the usual fast-food efficiency. Instead, I found myself cast as an unwitting participant in a tragicomic play titled “The Art of Letting Things Go.” First act: The iced tea refills. Free refills have apparently been declared too avant-garde for this establishment—filling a decanter again is, I suppose, an act of rebellion bordering on high treason. So, the single cup of iced tea I paid for became a precious heirloom. On to the sandwich, where I discovered that half a slice of cheese is the new full slice. Maybe the other half went to a nicer place? Or is it McDonald’s minimalist take on dairy? Meanwhile, mayo is now a luxury item, billed at $0.53 for a thimble-sized portion delivered with the dramatic flair of a royal decree, after an intermission so long it forged a bond between me and the staff. The ambiance: napkin dispensers sit empty in silent protest, and the dining area cleaning schedule must be a mythical legend. The ketchup smears decorating the trash bin clearly aspire to be modern art—“Chaos in Crimson,” perhaps? An inspired touch in an otherwise decaying tableau. The restroom experience was the pièce de résistance. The flies greeted me with such gusto, they might as well have been greeters. And the paper dispensers? Positioned for an advanced yoga pose—getting paper there involves gyrations that would impress any contortionist. Flashlight included, naturally. In a world where customer loyalty is gold, Brockport McDonald’s seems to believe that nickeling, diming, and dodging maintenance will create charm. Spoiler alert: it doesn’t. It’s more like watching a slow-motion surrender disguised as thrift. Raising meal prices slightly to keep quality intact might sting, but watching the whole experience melt away? That’s a tragedy, and not the kind you want on your menu.
• AS

  Angel Scheckmark

  Oct 12, 2025
  1.0
  In the last week I have been to this location three times. The 1st time I went through the Drive Thru and ordered a McDouble with Only Mayo specifically stating that my sister was allergic to tomato's and to please make sure there was no ketchup. When we got her burger there was only cheese and KETCHUP on in! She went in and got a new one, but still. The 2nd time I went inside with my 14 year old. We used the kiosk to order, at the end it tells you to take a table tent from the kiosk and enter the number, there were none at the kiosks so my kid had to go and find one at an empty table. When we went to sit down there was not a single table cleaned, even though there were only four other costumers in the store. I guess when you don't have someone standing at the front counter to take orders its easy to ignore the dining room. When the food came out the chicken tenders were so dried out I could barley eat them, luckily my kids food was fine and that is all that mattered to me at the moment. Finally my 3rd visit, I went thought the Drive Thru this evening with my kid again because he really wanted an ice cream cone. When I pulled in there was a single car in the left lane, so I pulled into the right lane. I then waited at the speaker for ten minutes while the order taker took three other vehicles from the left lane only. Finally I pulled around and went inside. Normally I would have just left but my kid had earned his treat and I wasn't going to deny him due to bad service at the drive thru. When we walked in there were two people waiting for orders, but no one in line. I was paying in cash so I went to the register. I then waited another five minutes while employees stood around showing each other things on their phone and someone in the kitchen blared vulgar music. Finally the employee on the fry station saw us and came over to take our order. I told him about the drive thru and he apologized even though it was not his fault at all, it was not his position this evening. I have to say he was the only good thing I have experienced here! Unfortunately I did not get his name, but he was a very sweet kid. I do not plan to return to this location! I would rather drive 25 minuets out of my way and to Albion at this point.

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