McDonald's

3.6
1158 reviews
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Business Details

6500 Brockport Spencer Port Rd, Brockport, NY
14420, United States
(585) 637-2350
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6500 Brockport Spencer Port Rd, Brockport, NY
14420, United States

Hours

Reviews

3.6
1,158 reviews
5 stars
434
4 stars
259
3 stars
207
2 stars
89
1 star
169

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor communication regarding order details.

Cleanliness

While some customers praised the cleanliness of the location, others reported unsanitary conditions, particularly in the bathrooms.

Staff Attitude

Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Food Quality

The quality of food received mixed reviews, with some customers enjoying their meals while others complained about cold or poorly prepared items.
  • SS
    SWIFTBLK
    Jan 3, 2026
    1.0
    Idk what’s going on. I waited for 15 minutes for a $5 fan deal. Didnt get a sauce. Got 3 nuggets instead of 4. Soda was flat and the burger had enough ketchup for 6 burgers. What are you even doing?
  • DR
    Danielle Rodriguez
    Jan 1, 2026
    1.0
    Ordered through door dash. 2 20pc nuggets 2 big macs 2 drinks and 1 fry We were missing a 20pc nugget and the big macs didnt even have mac sauce. Fries were tiny hard and cold. And no straws. So disappointed
  • TY
    Tim Ye
    Dec 22, 2025
    2.0
    It is really unprofessional as a fast food customer's has wait over 30 minutes for a order.
  • JR
    Jeff Rideout
    Dec 16, 2025
    4.0
    Long line and it went super fast. Polite workers and the food was prepared neatly.
  • KW
    Kari W
    Dec 8, 2025
    2.0
    I ordered a grilled chicken panini. It was $4 and change on the menu. It rang up for over $7. I said I only wanted the sandwich. He didn’t say anything about the $3 price difference until I said something about the menu saying a different price. He said it was new prices. I suggested a menu change another guy said that was corporate they couldn’t do anything. (And He said they get food advertising that they don’t have either). I suggested at least a paper sign and please pass along my complaint to management. I ordered a different sandwich. They gave it to me quickly while I was still up there. About a minute.
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Frequently Asked Questions About McDonald's

What are the operating hours for dine-in at McDonald's on weekdays?

McDonald's is open for dine-in from 5:00 AM to 11:00 PM Monday through Friday.

When is the McDonald's drive-through service available?

The drive-through is open from 5:00 AM to midnight Monday through Thursday, until 1:00 AM on Friday and Saturday, and from 6:00 AM to midnight on Sunday.