Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Brentwood Subway® Restaurant at 660 Islip Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Tonight, I had an incredibly disappointing experience at this Subway location. I went with my son and my niece around 8:45 pm, and what started as a simple first time visit turned into an unpleasant ordeal.
While I was there, the "manager" got into a heated argument with another customer over a payment misunderstanding. The customer was explaining that they were paying for two separate orders, but the manager didn’t understand and tried to charge him for two orders when it was one, he repeated himself I few times but she did not understand. The situation escalated, and the customer started to get upset and raise his voice. I even asked the customer to calm down since my baby was getting scared and try to help since I thought language was the barrier. Eventually, the other customer and his friend left.
However, things got worse when the manager, visibly angry, grabbed the customer’s sandwich and threw it directly to the employees. I couldn’t believe what I was witnessing. When I confronted the manager about her behavior, she arrogantly said, “They are my workers, and I can do whatever I want.” That comment was shocking and completely unprofessional.
She then tried to stop the employee from making my sandwich, even though it was already being prepared. The employee apologized, but it was clear she was just trying to keep the peace in a toxic situation. I left, but not before telling her how poorly this store was being managed.
I can’t believe a person like this is running the place. I feel bad for the employees, especially the young girl and the boy who works there. They were the only ones who stayed professional and respectful throughout the whole mess. This manager has no business in a leadership role. I’m not sure if she is the only manager here but hopefully this doesn’t stay like this, I hope they also check the cameras. I definitely not coming back to this place.
FH
Fanny Taipe Herrera
4 days ago
1.0
Horrible lugar y el mal trato de subway por parte de una manager. Fue abusiva, loca y nada profesional, q mal caracter tiene y da mala imagen en frente de los clientes
AC
Astul Chavez
Nov 12, 2025
4.0
Cuando pido un pan aquí me gusta tostado y de tuna
LK
Leo Kasell
Aug 15, 2025
5.0
Small but mighty!!! The footlong pretzels here are much better than I expected. And I’ve tasted them all. Ive read multiple other reviews about how particularly good this subway is. If this subway closes I will too!!! Leo out ✌️
DF
Doge Doesn't Care About Your Feelings
Aug 8, 2025
5.0
Don't tell my girl I shouldn't be eating Subway but this one particularly is good lol