Location.com logo
Brand Certified

McDonald's

3.9
(1765 reviews)

Business Details

762 Suffolk Ave, Brentwood, NY
11717, United States
(631) 273-1077
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
762 Suffolk Ave, Brentwood, NY
11717, United States

Hours

Reviews

3.9
1,765 reviews
5 stars
866
4 stars
379
3 stars
221
2 stars
92
1 star
207

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and unprofessional behavior from management.

Order Accuracy

Multiple reviews highlighted issues with missing items and incorrect orders, leading to customer frustration.

Food Quality

While some customers enjoyed hot and fresh food, others received cold or poorly prepared meals, indicating a lack of consistency.

Cleanliness

There were mixed reviews regarding cleanliness, with some customers noting unsanitary conditions and others praising the cleanliness of the location.

Wait Times

Customers frequently mentioned long wait times, especially during late hours, affecting their overall experience.
  • JC
    Joey Colon
    Feb 20, 2026
    5.0
    I went through the drive thru. It was fast, efficient and they were very polite. The food was nice and hot.
  • PL
    Pamela Lopez
    Feb 14, 2026
    1.0
    came through drive through at around 11:20 pm on Friday, ordered a few items and got home to see that we only got the Mcchicken and nuggets along with some fries, I was missing 2 cheeseburgers/ 1 large fries and got no medium fries just small ones when I had ordered, 2 large a medium and a few smalls. I drove all the way back bc entire meals were missing and explained, for the manager to mutter “I think she’s lying” after he asked me to drive to the last window to show my receipt, idk what his name was but he was extremely rude the entire interaction and to make a remark, just super unprofessional. I’m a manager at a Chipotle and we get multiple trainings abt hospitality/customer service after you get into manager positions and idk if McDonalds do the same but they clearly should. The employee at the first window who had helped me initially was incredibly kind and helpful even though I ordered a bit of items at a late time. But the guy who I think was some type of supervisor was incredibly rude. It take nothing from you to be understanding and a kind person, I was extremely aggravated about having to drive back and forth in this cold and didn’t take my anger out on anyone, as a manager you should know how not to take ur anger about having to remake a couple burgers. You’re getting paid to be there it not like I asked you to go out of your way to do something for free. I’m the end they gave me the 2 burger and 2 small fires instead or the large and medium fry I paid for. Waste of my money, you would think because I went out of my way for their mistake they would refund part of it or give an extra small fry for the inconvenience instead I still left without stuff that I paid for.
  • FT
    fred tessier
    Jan 15, 2026
    1.0
    Employees picking nose handling food with no gloves or utensils talking literally on the food. . Employees need to be trained properly. This is disgusting and not right. Will definitely take pictures as this is very common at this location
  • JY
    Juan Yanes
    Jan 12, 2026
    5.0
    Buena atención buen ambiente comida rica
  • MS
    Merari Sanchez
    Dec 11, 2025
    1.0
    The dining in experience at this location feels extremely hostile. After you order and walk over to the soda dispenser, there is literally nothing but soda lids and napkins. I'm not that old but I do remember there being a time where all the condiments were located in that area. I had to interrupt the busy employees just for some extra ketchup. Upon seating, the heat hits you right in the face so it makes it extremely difficult to breathe. Went to the bathroom and I was hit with the WORST wall of heat as I walked in. Everything about the experience felt like it was designed to make you leave faster if you wanted to dine in. I have not been inside of this location in a while and it did not used to be like this. I was extremely disappointed.

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location in Brentwood, NY?

This McDonald's location in Brentwood, NY is open 24 hours every day of the week.

When is the drive-thru at this McDonald's open?

The drive-thru is open 24 hours a day, every day of the week.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: