Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and unprofessional behavior from management.
Order Accuracy
Multiple reviews highlighted issues with missing items and incorrect orders, leading to customer frustration.
Food Quality
While some customers enjoyed hot and fresh food, others received cold or poorly prepared meals, indicating a lack of consistency.
Cleanliness
There were mixed reviews regarding cleanliness, with some customers noting unsanitary conditions and others praising the cleanliness of the location.
Wait Times
Customers frequently mentioned long wait times, especially during late hours, affecting their overall experience.
JC
Joey Colon
Feb 20, 2026
5.0
I went through the drive thru. It was fast, efficient and they were very polite. The food was nice and hot.
PL
Pamela Lopez
Feb 14, 2026
1.0
came through drive through at around 11:20 pm on Friday, ordered a few items and got home to see that we only got the Mcchicken and nuggets along with some fries, I was missing 2 cheeseburgers/ 1 large fries and got no medium fries just small ones when I had ordered, 2 large a medium and a few smalls. I drove all the way back bc entire meals were missing and explained, for the manager to mutter “I think she’s lying” after he asked me to drive to the last window to show my receipt, idk what his name was but he was extremely rude the entire interaction and to make a remark, just super unprofessional. I’m a manager at a Chipotle and we get multiple trainings abt hospitality/customer service after you get into manager positions and idk if McDonalds do the same but they clearly should. The employee at the first window who had helped me initially was incredibly kind and helpful even though I ordered a bit of items at a late time. But the guy who I think was some type of supervisor was incredibly rude. It take nothing from you to be understanding and a kind person, I was extremely aggravated about having to drive back and forth in this cold and didn’t take my anger out on anyone, as a manager you should know how not to take ur anger about having to remake a couple burgers. You’re getting paid to be there it not like I asked you to go out of your way to do something for free. I’m the end they gave me the 2 burger and 2 small fires instead or the large and medium fry I paid for. Waste of my money, you would think because I went out of my way for their mistake they would refund part of it or give an extra small fry for the inconvenience instead I still left without stuff that I paid for.
FT
fred tessier
Jan 15, 2026
1.0
Employees picking nose handling food with no gloves or utensils talking literally on the food. . Employees need to be trained properly. This is disgusting and not right. Will definitely take pictures as this is very common at this location
JY
Juan Yanes
Jan 12, 2026
5.0
Buena atención buen ambiente comida rica
MS
Merari Sanchez
Dec 11, 2025
1.0
The dining in experience at this location feels extremely hostile. After you order and walk over to the soda dispenser, there is literally nothing but soda lids and napkins. I'm not that old but I do remember there being a time where all the condiments were located in that area. I had to interrupt the busy employees just for some extra ketchup. Upon seating, the heat hits you right in the face so it makes it extremely difficult to breathe. Went to the bathroom and I was hit with the WORST wall of heat as I walked in. Everything about the experience felt like it was designed to make you leave faster if you wanted to dine in. I have not been inside of this location in a while and it did not used to be like this. I was extremely disappointed.
What are the regular operating hours of this McDonald's location in Brentwood, NY?
This McDonald's location in Brentwood, NY is open 24 hours every day of the week.
When is the drive-thru at this McDonald's open?
The drive-thru is open 24 hours a day, every day of the week.
What time does the delivery service operate at this McDonald's?
Delivery is available daily from 5:00 AM to 3:45 AM the next day.
What delivery and pickup options are available at this McDonald's?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Which payment methods are accepted at this McDonald's?
Payment options include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's location offers a drive-thru service available 24/7.
Where can I order McDonald's for delivery online?
You can order delivery online at https://mcdonalds.order.online/business/-5579 or via the McDonald's app.
Are there other dining options near McDonald's in Brentwood, NY?
Yes, nearby dining options include Wingstop (chicken wings), Aguila Miguelena (Latin American and Mexican cuisine), Migueleño Restaurant (Salvadoran and Spanish food), JB's Fish Market (seafood), Don Taco (Mexican), Mi Tierrita Restaurant (Latin American), and La Estacion (Halal and Pakistani cuisine).
What services near McDonald's can help with mobile phone needs?
Nearby mobile phone stores include Total by Verizon, Verizon, TCC Verizon Authorized Retailer, and Metro by T-Mobile, offering retail, electronics, and internet services.
Are there useful services near McDonald's for shipping and mailing?
Yes, The UPS Store 7147 and UPS Authorized Shipping Provider provide shipping, packing supplies, and freight services nearby.
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