McDonald's

3.9
771 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
605 Bedford Rd, Bedford Hills, NY
10507, United States

Hours

Reviews

3.9
771 reviews
5 stars
367
4 stars
159
3 stars
112
2 stars
39
1 star
94

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences of poor customer service and unprofessional behavior from management.

Order Accuracy

A significant number of reviews mentioned issues with incorrect orders, missing items, and confusion during the ordering process.

Food Quality

Feedback indicated a decline in food quality, with complaints about burnt buns, stale items, and inconsistent preparation.

Cleanliness

While some customers noted that the location was clean, others reported dirty tables and restrooms, suggesting inconsistency in maintenance.

Speed of Service

Some customers experienced long wait times, particularly during busy hours, while others appreciated the quick service during less busy times.
  • JL
    Jack Levy
    Nov 16, 2025
    1.0
    to start off, there was hair in my food. the manager was completely unprofessional and only gave me new food without even apologizing, and would not give me anything else. restaurant was dirty and manager was rude when i talked to him about my issue regarding the fries. Do not come here.
  • DR
    Dave Rgi
    Oct 16, 2025
    1.0
    Ordered chicken sandwich at drive thru. Bun was burnt. So much mayonnaise on sandwich the chicken slid out of the sandwich onto the floor of my car.
  • BM
    Brian Mark
    Oct 9, 2025
    1.0
    Nothing like getting charged for food that never showed up. I placed an order through the mobile app, but my order number never appeared. When I explained this to the manager, instead of helping me find a solution, she just kept asking for the order number — didn’t have. In the end, I got no food, just attitude — and a $10 charge to my bank statement for my trouble. It’s honestly disappointing. I used to come to this location all the time as a kid, and I’ve never experienced this kind of treatment before. Sad to see how much costumer service has changed.
  • SD
    Sharina DeRoberts
    Sep 22, 2025
    4.0
    Clean and fast service.
  • AG
    Argelia Gonzalez
    Aug 11, 2025
    1.0
    I was waiting about 15 minutes on the drive thru and the Manager said to me “if I want my food fast I should go through the door and order it.” So what is the reason to go to the drive thru. I don’t like to give reviews. Very unprofessional and unpleasant.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 605 Bedford Rd, Bedford Hills, NY?

McDonald's is open daily from 6:00 AM to 11:00 PM every day of the week.

What are the delivery service hours for this McDonald's location?

Delivery is available daily from 6:00 AM to 11:30 PM.