Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported poor service, including rude staff and long wait times, leading to a negative dining experience.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and careless preparation, resulting in customer dissatisfaction.
Cleanliness
Several customers noted unsanitary conditions, particularly in the bathrooms, which detracted from their overall experience.
Food Quality
Feedback indicated a decline in food quality, with complaints about cold food and poorly prepared items.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and efficient service during their visits.
PW
Power Writer
Nov 14, 2025
1.0
Second day in the row, App order was placed. Front casher does not greet customer not providing eye contact.
Again no receipt is attached on my cup which has survey code on it.
Looks like store does not want to put it to prevent people doing survey and put negative comment. Very disappointed after first complaints two days ago. Store never contacted for that issue and McDonalds corporate said corporate sent message to store manager. After that, no more survey paper.. Very creative store.
DH
Daniel Ha
Nov 11, 2025
1.0
I usually order through my app on this location every morning 10 minutes before I get there. Front staff never pay attention to customers, and you cannot expect greeting or eye contact from staffs.
Casher was not trained and made ice coffee in his own way handed to me without receipt attached. I requested no sugar, but coffee was very sweet. Coffee is not filtered well so as crushed particles at the bottom of the cup.
Half of the people were doing nothing and still barely see casher at the desk helping with mobile customer.
It took 15 minutes after arriving at the store and asked staff to check ice coffee order. It's been on going issue for this store and seems like manager don't care.
PL
peaches LadybugSparta
Nov 10, 2025
1.0
Honestly, a lot of the younger workers dont take it seriously and constantly give the wrong order. You can see them joking and not paying attention. Then when you get your order they just all over the place. Gave me burgers unwrapped and all over in the bag. Like how unprofessional. The time I experienced it was around 6 o'clock on a Saturday in the evening. The manager was too busy to notice the unprofessionalism.
LD
Lisa DaSilva
Oct 28, 2025
1.0
Ordered a large frappe and they brought a medium no big deal mistakes get made once I let her know she realized the size was wrong and went to correct it ....again no issue there but then she brought back a large frappe cup that was not filled obviously she just dumped the medium frappe into the large cup. I know this seems like a trivial issue to be upset about but I really was looking forward to this frappe I tried and not feeling well and just wanted a sweet treat to make my day bearable. I didnt say anything because there was people behind me in the drive thru and I didnt want to hold them up any longer but I am fuming right now.
CH
Charles Hsueh
Oct 25, 2025
2.0
I brought in a BOGO survey code that is supposed to be accepted at all McDonald's. The manager would not accept a code from a McDonald's in Flushing or a McDonald's in Mineola. She made me buy something and fill out their survey before she would honor the BOGO code.