Chipotle Mexican Grill

Reviews

• AC

  Ashleen Christnee

  Mar 2, 2026
  3.0
  I ordered a bowl and had two rewards in my account: one for a free queso and one for a fountain drink. When I got to the register, I scanned both rewards. The cashier told me I could only use one reward at a time. I said, “Okay, just the queso then,” very clearly. However, the transaction wasn’t adjusted properly. I noticed the total was still around $17, which didn’t make sense. I asked if the fountain drink was still being charged, and he said yes. I then had to ask for it to be removed since I had already said I only wanted to use the queso reward. Because it wasn’t corrected the first time, the entire transaction had to be redone and I had to rescan everything. After rescanning the queso reward and paying, my card showed “approved,” so I stepped away to get utensils. Then the cashier yelled across the restaurant, “Ma’am, can you come back? It didn’t go through. It has $7 left” That was embarrassing and unnecessary. If there was an issue, it could have been handled more discreetly instead of calling out across the dining area. This isn’t the first issue I’ve had at this location. There have been times when the rice seemed old, and I’ve previously been told that rewards require a minimum purchase, even when the specific reward terms did not clearly state that. The inconsistency in how rewards are handled is frustrating and makes the experience feel unprofessional. Overall, the lack of attention to detail, unclear communication, and how the situation was handled made what should have been a simple order unnecessarily stressful.
• RO

  Roseann O'Toole

  Feb 15, 2026
  5.0
  Good portions
• ZG

  Zen GRME

  Jan 29, 2026
  1.0
  Horrible portions/rations you’d think the employees get paid more for giving customers less. $40 on two bowls and barely enough food for 1. If you can stay away from this location.
• ER

  Emily R

  Jan 7, 2026
  3.0
  I would like to receive the full portions of the food that I ordered when I mobile order a bowl for delivery. They always skimp out on the portion sizes. Why did i literally get 6 strands of lettuce…this is the entirety of my lettuce for my bowl.
• RE

  Ryan Earl

  Dec 18, 2025
  1.0
  Rationing my rice like it comes out of their paycheck. My buddy asked for double carne asada and got 3 extra pieces and still got charged. Aaron Boone could run this joint better. Plus this is the first time they’ve ever given me a pan for my bowl to sit on

Frequently Asked Questions About Chipotle Mexican Grill