Chipotle Bay Shore is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
While many customers enjoyed the food, there were consistent complaints about poor quality, including undercooked rice and unseasoned meat.
Service Issues
Numerous reviews highlighted rude and unhelpful staff, with many customers experiencing poor customer service and long wait times.
Portion Sizes
Customers frequently reported inconsistent and small portion sizes, often feeling shortchanged on ingredients.
Cleanliness
Several reviews mentioned dirty tables and unsanitary conditions in the restaurant, contributing to a negative dining experience.
Availability of Ingredients
Many customers noted that the location often ran out of key ingredients, such as rice and meats, leading to dissatisfaction.
ER
Emily R
6 days ago
3.0
I would like to receive the full portions of the food that I ordered when I mobile order a bowl for delivery. They always skimp out on the portion sizes. Why did i literally get 6 strands of lettuce…this is the entirety of my lettuce for my bowl.
LD
Liliana Dimaio
Dec 23, 2025
5.0
Yummy food kind service such a good place
RE
Ryan Earl
Dec 18, 2025
1.0
Rationing my rice like it comes out of their paycheck. My buddy asked for double carne asada and got 3 extra pieces and still got charged. Aaron Boone could run this joint better. Plus this is the first time they’ve ever given me a pan for my bowl to sit on
SK
Saito Kevin
Dec 4, 2025
1.0
La atención es muy mala
AR
alexa rubiano
Nov 20, 2025
1.0
We love chipotle but if I could give this specific location 0 stars I would. I have given them so many chances. Over and over they consistently get the order wrong and forget items. I even reached out to chipotle corporate and they generously gave me a free burrito, so I decided to give them another chance. Again tonight our queso was missing, our burritos were half the size as usual, and they left out sour cream in one of the burritos. I recommend driving 10 mins past this location to the sayville one. BAY SHORE CHIPOTLE SHOULD CLOSE.