Chipotle Bay Shore is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported rude or unhelpful staff, with several instances of poor management and lack of customer care.
Food Quality
While some customers enjoyed the food, there were numerous complaints about inconsistent quality, including undercooked rice and poorly prepared ingredients.
Portion Sizes
Several reviews highlighted issues with skimpy portion sizes, especially when requesting extra ingredients, leading to dissatisfaction.
Cleanliness
Multiple customers noted that the restaurant was often dirty, with unclean tables and preparation areas.
Availability of Ingredients
Customers frequently mentioned that the restaurant was out of key ingredients, such as rice and meats, impacting their dining experience.
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alexa rubiano
4 days ago
1.0
We love chipotle but if I could give this specific location 0 stars I would. I have given them so many chances. Over and over they consistently get the order wrong and forget items. I even reached out to chipotle corporate and they generously gave me a free burrito, so I decided to give them another chance. Again tonight our queso was missing, our burritos were half the size as usual, and they left out sour cream in one of the burritos. I recommend driving 10 mins past this location to the sayville one. BAY SHORE CHIPOTLE SHOULD CLOSE.
GR
Glenn Reeder
Nov 6, 2025
5.0
so good, and their new chili sauce is awesome!
MH
Matthew Hart
Oct 16, 2025
1.0
So I went in to this location and asked for 2 chicken bowls and asked the person making bowls if for one of the bowls if he could put the chicken, that would have gone in the bowl, in a little plastic cup so it's on the side instead of directly in the bowl. Chipolte is very salty and my wife has a sodium allergy where if she gets to much it can trigger a vertigo attack. The worker said that he would have to charge for extra chicken because it's on the side???? It's not extra chicken! So I asked for a manager and this woman who said she was the manager on duty couldn't understand the concept either that this is only one serving of chicken. She said that if there is no chicken in the bowl then it is a salad bowl and then the chicken would be extra???? I wasn't even getting salad in the bowl. A salad bowl has no rice and that's not what I wanted. Since she said the chicken had to be in the bowl, I asked if they could put the chicken in the little cup and then put the cup in the bowl and she said no. She basically said management has told them to do it this way since a few weeks ago and that they are watching them on cameras... I have been to many many other Chipolte restaurants and they have not had any problem doing this for me. I will not be going back to this location again.
ES
Elle Schider
Oct 15, 2025
5.0
Food has always been good at this location as well as as the service and cleanliness