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Wendy's

3.7
(353 reviews)

Business Details

7748 Route 53, Bath, NY
14810, United States
(607) 622-5502

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
7748 Route 53, Bath, NY
14810, United States

Hours

Reviews

3.7
353 reviews
5 stars
187
4 stars
51
3 stars
25
2 stars
19
1 star
71

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service, ranging from friendly and attentive staff to rude and unhelpful interactions, particularly with management.

Order Accuracy

Many reviews highlighted issues with order accuracy, including missing items and incorrect orders, leading to customer dissatisfaction.

Food Quality

Feedback on food quality was inconsistent, with some customers praising fresh and hot meals, while others complained about cold or improperly prepared food.

Wait Times

Long wait times were frequently mentioned, especially in the drive-thru, with some customers waiting over 30 minutes for their orders.

Cleanliness

Several customers noted that the restaurant was clean and well-maintained, contributing positively to their dining experience.
  • E1
    Explore 123
    Feb 19, 2026
    1.0
    Rebecca was abrasive at the counter, and didn’t want to honor my frosty keytag because I ordered at the kiosk. Keytag says one frosty per transaction per day, so I asked for it with my meal at the counter. She argued that it had to be done with the order, not at the counter, yet there is no button to do that on the kiosk. After 3 other staff had gathered around to see why she was getting loud, it was explained by another staff that it would have been ok to do this after ordering, however when I pulled the tag out again, I was told by Rebecca that it was expired at the end of 2025 — I apologized that I hadn’t seen that, and said no frosty was necessary and declined to buy a new tag, as I was kind of put off by the interaction. I mentioned politely to Rebecca that I’ve had a long 11h driving shift, and I’m tired, and the approach was abrasive, and she initially apologized, but walked away while I was still talking. Not acceptable. The guy at the counter looked apologetic when I asked him if she was always like this. I didn’t treat her like that. Kindness goes a long way in turning a person’s day around, especially when a person chooses one restaurant option over another. I had chosen to walk across the street to finish my day with Wendy’s, and clearly I should have stuck with Subway on my side of the street. The other staff were polite, but Rebecca put a damper on my night.
  • DM
    Demarius McLeod
    Feb 12, 2026
    5.0
    I’ve never met a Wendy’s manager like Art before. He and his team are doing an outstanding job. What really stood out to me was how Art personally walked around the restaurant checking on every single customer. He calls customers by name, acknowledges them, and makes sure everyone feels valued. That level of leadership is rare. You can tell his team is happy to have him at this location. While Wendy’s food may be consistent everywhere, it’s managers like Art who truly keep the business flowing and customers coming back. Because of him and his team, I’ll make it a point to stop by this location every time I’m in the area.
  • KW
    Kyle Wesker
    Jan 12, 2026
    5.0
    Good workers good food
  • SG
    Silas Graham
    Jan 6, 2026
    4.0
    Warm and fresh but they keep forgetting to put onions on my burger when I specifically ask for them
  • CH
    cloe hil
    Dec 25, 2025
    2.0
    Went around 9 o’clock, not busy at all. Ordered 2 biggie bags. When I got my bag it only had half of my order. After I told them they only handed me half of what was missing. Also the fries were only half full, and cold.

Frequently Asked Questions About Wendy's

Is 7748 Route 53 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for Wendy's at 7748 Route 53, Bath, NY?

This Wendy's location is open 24 hours a day, 7 days a week, including the drive-thru.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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