Wendy's

3.8
340 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
7748 Route 53, Bath, NY
14810, United States

Hours

Reviews

3.8
340 reviews
5 stars
182
4 stars
49
3 stars
25
2 stars
16
1 star
68

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff, leading to a negative perception of service quality.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, stale, or improperly prepared items.

Staff Attitude

Several customers noted rude or unhelpful behavior from employees, particularly during busy times, impacting overall satisfaction.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendliness and helpfulness, indicating that there are positive interactions.

Cleanliness

A few reviews mentioned the cleanliness of the restaurant, contrasting with other comments about poor service.
  • JW
    Jay Wragg
    Nov 8, 2025
    1.0
    The manager there is the worst manager I ever have dealt with in my life I highly and I mean highly recommend any fast food place but this one treats his help like they are trash this place has good employees but crap manager his name tag says Art the Hispanic guy and calls his customers papa how inappropriate I am no papa . I take offense to that it's very unprofessional
  • SO
    Sam Olin
    Nov 8, 2025
    1.0
    Made to sit and wait for a drink while others got taken care of.. horrible service, never coming back
  • GG
    George
    Oct 26, 2025
    1.0
    Order 4 piece tender and get 3, come back to get one more and the micromanager is like “what’s the name on the order?” I give my name and he’s like that’s not an order then takes my tenders and puts one the size of a chicken nugget in it. I went through the drive through so there’s no name on the order genius. #microenergy! No one’s trying to steal your tenders bud! Lady was chill
  • JS
    John Skyrim
    Oct 24, 2025
    1.0
    Had to wait 45 minutes for 2 items (10pc nugget, small frosty), didn't get it and had to leave.
  • KW
    Kayla Williams
    Oct 11, 2025
    1.0
    We just went through the drive thru and ordered two breakfast sandwiches. No one was in the line. They had us pull ahead and said it'd be right out. We continued waiting for about 8 minutes and finally went inside. Again, no one else came in the drive thru line. There was one lady inside waiting to place her order and they apologized saying "they are so busy" meanwhile 5 workers were standing around just talking. Unacceptable

Frequently Asked Questions About Wendy's

Is 7748 Route 53 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.