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McDonald's

3.6
(1138 reviews)

Business Details

573 E Main St, Batavia, NY
14020, United States
(585) 343-0696
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
573 E Main St, Batavia, NY
14020, United States

Hours

Reviews

3.6
1,138 reviews
5 stars
448
4 stars
228
3 stars
187
2 stars
108
1 star
167

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, missing items, and mistakes in food preparation.

Service Speed

Customers experienced long wait times, especially during busy hours, with some noting that service was slow even when the restaurant was not busy.

Cleanliness

The restaurant was often described as clean, with some customers highlighting the cleanliness of the dining area and bathrooms.

Customer Service

While some reviews praised friendly and helpful staff, others reported rude behavior and unprofessionalism from employees.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh and hot meals, while others complained about cold or poorly prepared food.
  • SD
    Serena Duryea
    2 days ago
    1.0
    Today while I was at this McDonald's I'm thankful the manager said she talked to her employee but the one employee must hate her job that much not to help a customer who is not texting for those touch screens because it would have took me a half hour to put in this order when she cashier could have just took my order at the register but no she chose not to I got so upset I walked out and then walked back in and spoke to a manager and she said she talked to her employee. I do agree it's not the manager's fault it's not the other employees fault it's just the one and I wish I would have got her name but I think that she deserves you at least have some kind of written up a decision day sent home for a day something because that's just rude you see somebody struggling you could have been like okay come over the register I'll help you but no you don't do that you sit there and make me look bad and sit there and say the food is going to take longer anyways cuz it's custom well here's the thing it would have been quicker if you just took my order the first time around but I appreciate all the other employees and the management here cuz that upset me I'm already having a rough day I don't need any more added to it
  • DH
    Devon Heick
    Jan 30, 2026
    5.0
    Yummy borgor
  • FM
    Faerie Malibu
    Jan 22, 2026
    1.0
    Every time I order online, they always are missing something in my order. Today, ordered a 6pc happy meal with an extra fry, got a 5pc and no extra fry. Multiple incidents that this has happened. Insane I have to drive to the other side of town to get a better and complete meal.
  • ZC
    Zoey Crawford
    Dec 3, 2025
    1.0
    This resturant is actually embaressing, 3 times I ordered Doordash to get cold fries. Inclufing once where I specifically said no salt so they would be fresh Half the time there is no straw, they just get the order wrong, or hair shows up in the food and they refuse refund you I work at Mcdonalds it's not thst hard, to serve fresh fries and read basic orders. I could forgive 1 mess up but literally every time I order something is wrong I would never order here if Doordash gave me the option not to
  • JR
    Jaelyn Raszewski
    Nov 19, 2025
    1.0
    They were very rude when we were trying to order. As soon as we rolled up to the window to get our food, they were out of Dr Pepper and forgot my fries. So, we had to roll back around and wait in that long ssaaaa line to get them. (Also, they charged my friend .54 for a sweet and sour packet). Let’s just say, was a bad trip. Will NOT be going again.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Batavia, NY?

McDonald's in Batavia, NY operates 24 hours a day, 7 days a week, including drive-thru and delivery services.

Does the Batavia McDonald's offer drive-thru service?

Yes, this McDonald's location offers drive-thru service that is open 24/7.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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