Dunkin'

4.2
656 reviews
Decked Out Lattes
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Business Details

405 West Main St, Batavia, NY
14020, United States
(585) 219-4015
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Batavia, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
405 West Main St, Batavia, NY
14020, United States

Hours

Reviews

4.2
656 reviews
5 stars
381
4 stars
135
3 stars
75
2 stars
20
1 star
45

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and rude staff interactions, leading to frustration.

Quality Inconsistency

There were mixed reviews on food and drink quality, with some customers praising freshness while others noted issues with preparation and taste.

Staffing Concerns

Several reviews highlighted understaffing during busy times, resulting in long wait times and stressed employees.

Operational Hours

Customers expressed dissatisfaction with inconsistent closing times and the inability to enter the store during certain hours.

Positive Experiences

Despite the issues, some customers praised friendly staff and good service during less busy times, indicating potential for improvement.
  • KB
    Kayleigh Bouchard
    Oct 23, 2025
    1.0
    We frequent this place regularly. We are about to be done coming in. The food orders have gone downhill with taste and quality. Our orders are frequently wrong. I’m tired of spending money for the wrong food and food that seems to be barely cooked. I have called in before and the manager I spoke with was super polite and did help with a resolution. But the service was short lived and went right back downhill.
  • JZ
    John Zorn
    Oct 19, 2025
    1.0
    Stopped by at 6:15pm. NOT A SOUL IN SIGHT.
  • PO
    Peter O'Brien
    Sep 28, 2025
    1.0
    Drive thru very slow. Ordered on the app 4 drinks and only got 3. Said something to the attendant and was told there was only three despite my order saying 4 and the labels on the cups saying x of 4.
  • HG
    Heather GawNeulikhaus
    Sep 22, 2025
    3.0
    The parking is a but crazy but in all a great experience.
  • VR
    Valerie Rowe
    Sep 13, 2025
    3.0
    Came in for coffee. Waiting well over 15 mins. Only seen 2 people working. Yes, 2 people. Very very busy time of the day. Sad to see. Kids looked extremely stressed. Felt awful for them. Someone dropped the ball on schedule perhaps. Came back a second time, different time of day totally different day of the week. Same 2 people same exact situation. I did not have the spare time that day so I left. Please do better by your staff and your customers. I understand there are not too many with a work ethic or even a drive to show up..but you lose customer base when there is no consistency and most people have time crunch and can't spare 20 mins for a coffee. Reward your staff that shows up by giving them the understanding that they will be supported when there is a staff shortage ( even if that means you yourself show up , roll up your sleeves in peak times)
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Batavia, NY?

Dunkin' in Batavia, NY is open daily from 5:00 AM to 7:00 PM.

Does Dunkin' in Batavia, NY offer delivery service?

No, Dunkin' in Batavia does not offer delivery service.