Arby's

4.1
1138 reviews
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Business Details

212 W Main St, Batavia, NY
14020, United States
(585) 219-4929
http://www.arbys.com/locations/us/ny/batavia/212-w-main-st/store-1610
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
212 W Main St, Batavia, NY
14020, United States

Hours

Reviews

4.1
1,138 reviews
5 stars
567
4 stars
305
3 stars
154
2 stars
47
1 star
65

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders and missing items, particularly in drive-thru service.

Customer Service

While many praised the friendly and helpful staff, there were also complaints about unprofessional behavior and poor management.

Food Quality

Feedback on food quality was mixed; some enjoyed the meals while others reported issues with temperature, freshness, and taste.

Cleanliness

The restaurant was generally noted for being clean, although some reviews mentioned inconsistencies in maintaining cleanliness.

Service Speed

Customers experienced long wait times, especially in drive-thru, with some noting that service was slow and disorganized.
  • LT
    Lisa Towner
    Dec 12, 2025
    1.0
    This is the second time I have gone through the drive thru and didn't get what I wanted. A beef & cheddar classic with mozarella sticks. Never got my side of cheese nor the horsey sauce I asked for both times. They got it correct when I went inside and said something after the first time. I can't believe these people want to make $15/hr and can't get a simple order right. I use to love Arby's food but probably won't go back.
  • LL
    Leanne Lathrop
    Dec 10, 2025
    5.0
    Everyone is friendly, the food is always delicious
  • NL
    Nicole L
    Dec 10, 2025
    5.0
    Haven’t been to Arby’s in years. Decided to stop and eat in on a whim. The place looks great and the girl at the counter was super nice and everyone looked like they enjoyed working there! Was pleasantly surprised the food was brought to the table too. Will be coming back for sure.
  • MM
    Matt Mark
    Dec 9, 2025
    4.0
    Food wasent as warm as id like it but the thing that got me was the sign by the road that said "Hiring Exp Only" . So I decided to ask the drive thru gal how much an hour they start off at and she said minimum wage and I thought to myself , wait what ?, you need experience to make minimum wage? , made me laugh , I'm just saying that's pretty bizarre
  • MN
    Mini Cooper Nation
    Nov 23, 2025
    4.0
    Very nice location and very good service, food is always good and the location is pretty clean
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