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McDonald's

3.1
(1239 reviews)

Business Details

(518) 885-9996
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
201 Church Ave Rte 50, Ballston Spa, NY
12020, United States

Hours

Reviews

3.1
1,239 reviews
5 stars
344
4 stars
204
3 stars
228
2 stars
150
1 star
313

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, often waiting over 20 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Customer Service

Numerous complaints about rude or unhelpful staff, with some customers feeling threatened or ignored.

Cleanliness

The dining area and restrooms were frequently described as dirty and poorly maintained.

Food Quality

Several customers noted that the food was often cold, poorly prepared, or not as expected.
  • DG
    Dillon Grugnale
    1 day ago
    1.0
    I've been asking myself lately why do I support McDonald's business. It's clear that is a business designed to produce fast food. Now I'd say that held true up until sometime around 2016 or 18 that has nothing to do with this location. However I will say for all McDonald's I've been to this one is the most disappointing. I don't know weather or not it's a lack of training or staff actually working or having the proper amount of staff it's unclear. It's not rocket science to serve warm or hot food and crispy fries which is their staple. I honestly don't know what's worse getting under cooked fires that are soggy or getting my meal 20mins after I ordered it making my food cold. I'd say it's clear that the staff is friendly but lacks the means to do their job properly.
  • JV
    Jared VanDeusen
    Feb 13, 2026
    1.0
    Says open till 11pm, but only taking mobile orders or door dash. Seriously? Someone literally came on the drive-thru to tell me that I need to use my phone to orderl. I haven't been to McDonald's in like 2 years. At least now I know that I'll never go again. So dumb.
  • GA
    Gabe Allen
    Feb 12, 2026
    1.0
    I don’t even know why I bothered giving McDonald’s another chance, they fail at almost every encounter. Doesn’t matter what location, but this one was glorious in It’s efforts to be slackers. I haven’t been to McDonald’s in months. I deleted the app I was done, but I was in a pinch tonight and hoping they would come to my rescue. I reinstall the app, ordered, but I should’ve known better. Probably lost me for life now, I can’t take it. Ba da da fail!
  • AJ
    Adrianna Jones
    Feb 7, 2026
    1.0
    I ordered 10 and they gave me 6 thier was also something on my box
  • SG
    Sarah Genevich
    Jan 30, 2026
    4.0
    Have had both good and bad experiences here have had really slow service when no one is in line in front of me. Brought kids to play place that was fine!

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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