McDonald's

3.1
1234 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
201 Church Ave Rte 50, Ballston Spa, NY
12020, United States

Hours

Reviews

3.1
1,234 reviews
5 stars
342
4 stars
203
3 stars
229
2 stars
151
1 star
309

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with many waiting over 30 minutes for their orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.

Customer Service

Feedback indicated a lack of friendly and helpful service, with some employees being rude or unresponsive.

Cleanliness

Several customers noted unsanitary conditions in the dining area and restrooms, contributing to a negative experience.
  • MD
    Martin Dale
    Dec 20, 2025
    1.0
    Horribly slow. Gives out wrong food. Avoid.
  • EB
    Ellen Branche
    Dec 16, 2025
    1.0
    Ordered through uber eats and we got 20 nuggets with no sauce, we order extra sauces and paid for them everything was cold called night manager, “I can’t give you my name and I can’t do anything for you”. Terrible customer service never offered any resolution
  • RC
    Roger Collard
    Dec 15, 2025
    4.0
    This is one of the better McDonald's in my experience. Prices are good, staff are usually friendly and orders are usually correct.
  • JR
    John Reese
    Nov 21, 2025
    1.0
    Horrible employee, shorted me an item I ordered and then gave me a dirty look and a cold apple pie for my kid when I asked for what I paid for. Also slammed the receipt down on the counter
  • DM
    D.J. Mack
    Nov 16, 2025
    1.0
    I rarely complain about a restaurant fast food chain. But my experience at this McDonald's was beyond atrocious. First I pull in I'm first in line in about 5 minutes later while I'm still sitting there someone else pulls up at the other speaker. Then they serve him first. Now I'm behind this guy and we're sitting there for I kid you not 20 minutes. When the food finally came out it was missing sauces and looked very badly prepared. It tasted okay but the entire experience from beginning to end was one of the worst I've ever seen. There are only four other cars there I can't imagine what this place is like during rush hour. Oh and they also gave me a small coffee even though I paid for a large. Get it together folks!!!

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Ballston Spa?

McDonald's in Ballston Spa is open daily from 6:00 AM to 11:00 PM.

What time does the drive-thru at this McDonald's close?

The drive-thru is open daily from 6:00 AM to 11:00 PM.