Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.8
1,332 reviews
5 stars
295
4 stars
193
3 stars
246
2 stars
150
1 star
448
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently reported rude and unprofessional behavior from staff, with many experiences of long wait times and incorrect orders.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty floors and unkempt bathrooms.
Food Quality
Several customers complained about cold, poorly prepared food, with specific mentions of items being served incorrectly or not fresh.
Management Issues
Feedback indicated a lack of effective management, with calls for better oversight and staffing to improve service and operations.
Overall Experience
Many customers expressed frustration and disappointment, stating they would not return and recommending others avoid this location.
- ACAlpha CreditNov 1, 20251.0Ordered on Uber Eats. They forgot 2 of my items and gave me the wrong burger. When I tried to call no one answered. This was on Halloween day. Awful!! The burgers are always very sloppy aswell. Do NOT GO HERE
- AEAna EnriquezOct 14, 20251.0Muy sucio!! Y el área de juegos muy pequeña
- LSLt Dark Savag3Oct 14, 20253.0Fries was fine. But the amount of mayo on the hot and spicy makes me wanna gag
- CSCynthia SmithSep 30, 20251.0The teller that waited on my friend and I was Awful and Mean! She Didn't even ask if I was using my McDonald's App. The Manager Also had a bad attitude! I will NEVER RETURN TO THIS MCDONALD'S EVER AGAIN! THEY GAVE ME A HARD TIME WITH MY RECEIPT, BUy 1 GET 1 FREE. I worked at Burger King for 3 years in and out of high school and we Never acted like that.Once we sat down, we kept getting stared at. How Rude!!!!!
- TWTiffany WareSep 20, 20251.0You have a man Manager that is very unprofessional and talks to customers and employees like they are garbage under there feet west end McDonalds has gone down hill the owners should be ashamed of the management there the owners should come from Jersey and see how there store is ran
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 357 Genesee St, Auburn, NY?
McDonald's at 357 Genesee St is open daily from 6:00 AM to 8:00 PM.
When is the drive-thru at this McDonald's location available?
The drive-thru is open every day from 5:00 AM to midnight (12:00 AM).
Can I order delivery from McDonald's at this location?
Yes, delivery is available daily from 7:00 AM to 10:30 PM, with options like curbside pickup, same-day delivery, and no-contact delivery.
What payment methods are accepted at this McDonald's?
You can pay using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have WiFi and mobile ordering services?
Yes, this location offers WiFi, mobile ordering, mobile offers, gift cards, and McDelivery service.
Where can I view the menu for this McDonald's location?
You can view the full menu on their website at https://www.mcdonalds.com/us/en-us/full-menu.html.
Is there a McDonald's mobile app I can use to order food?
Yes, you can order via the McDonald's app available on both iOS and Android. iOS: https://apps.apple.com/us/app/mcdonalds/id922103212 Android: https://play.google.com/store/apps/details?id=com.mcdonalds.app&hl=en_US
What nearby entertainment options are close to McDonald's at 357 Genesee St?
You can visit Reva Rollerdrome for roller skating or check out CFS Sports Center for gym and sports activities, both within close vicinity.
Are there convenient financial services near this McDonald's?
Yes, nearby you will find KeyBank ATM, Five Star Bank, and Western Union for banking, ATM, and money transfer services.
What grocery and retail stores are near McDonald's at 357 Genesee St?
Nearby retail and grocery options include Tops Friendly Markets supermarket, Family Dollar store, and Dollar General for your shopping needs.