McDonald's

2.7
1600 reviews
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Business Details

198 Grant Ave, Auburn, NY
13021, United States
(315) 252-7061
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
198 Grant Ave, Auburn, NY
13021, United States

Hours

Reviews

2.7
1,600 reviews
5 stars
320
4 stars
225
3 stars
265
2 stars
162
1 star
628

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes for orders, both in drive-thru and in-store.

Food Quality

Multiple reviews highlighted issues with food quality, including undercooked items, cold food, and incorrect orders.

Cleanliness

The restaurant was frequently described as dirty, with unclean dining areas and unsanitary conditions noted by several customers.

Staff Attitude

Many customers experienced rude or unhelpful service from staff, with complaints about lack of professionalism and poor customer interaction.

Management Issues

Reviews indicated a lack of effective management, with reports of disorganization, staff arguing, and inadequate training contributing to poor service.
  • MH
    melissa haynes
    1 day ago
    2.0
    No no dryer for my hands in the women's room. The service was stupid, slow.Never will return. The guy in front of me returned his hamburger for some reason.
  • JS
    Jed Shaw
    Dec 28, 2025
    1.0
    Placed an online order at 10:15 AM for breakfast went to pick it up. It wasn’t ready was told it was after breakfast time and they would not make my order but you took my order at 10:15 AM 15 minutes before breakfast ended and they took my money For said order. Asked to speak to a manager was told no manager was available. They were on break. Waited until 1130 and still no manager showed up. They kept saying they didn’t know where the manager was.
  • RS
    Reed Sampson
    Dec 28, 2025
    1.0
    Food was okay at best. Fish was overcooked and hard. Fries were cold yet wait times was very long. This location is notoriously dirty, with unclean tables and food scattered throughout the floor.
  • TF
    Trinity Foster
    Dec 23, 2025
    5.0
    Everytime I go to McDonald's especially this one and ask for an extra hot fudge sundae they never fail me. My sundae is always full of hot fudge and I can only say is THANK YOU!!!!!
  • JB
    Jesse Bridges
    Dec 10, 2025
    1.0
    Waited a little over an hour just to get my mobile order I didn’t order a ton 3 sandwiches a large fry and 6 pies, first I walked in to the counter stood there for 30 minutes no one came to help, then walked to my car to the drive through there was only 5 cars ahead of me, waited 15 minutes to get to the speaker. Then I get to the second window and he said it’ll be awhile for the pies. Legit sat there for 25 minutes on the phone with my brother then he comes out with just the pies. I said where’s the rest of my order. He goes back in and then had to wait another 5 minutes. Insanity!!!
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 198 Grant Ave, Auburn, NY?

McDonald's at 198 Grant Ave, Auburn, NY operates 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, McDonald's at this location offers 24/7 drive-thru service.