Brand Certified
McDonald's
2.7(1601 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
198 Grant Ave, Auburn, NY
13021, United States
Certified by McDonald's • Mar 01, 2026
(315) 252-7061
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
2.7
1,601 reviews
5 stars
322
4 stars
224
3 stars
265
2 stars
162
1 star
628
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely long wait times, often exceeding 30 minutes, both in the drive-thru and inside the restaurant.
Food Quality
Numerous reviews highlighted issues with food quality, including cold, overcooked, or incorrect orders, leading to dissatisfaction.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and unsanitary conditions noted by multiple customers.
Staff Attitude
Many customers experienced rude or unhelpful service from staff, indicating a lack of professionalism and customer care.
Management Issues
Several reviews pointed to poor management and lack of training for staff, contributing to chaotic service and operational failures.
- RJRon JudsonFeb 9, 20261.0Tack on another 1 star for our Auburn McDonalds, first one I have ever given to any establishment. I'm not going to get into a long reason why (that would take too much of my time, and I already wasted to much there). I'm thinking Corporate should step in or everyone there from the top to the bottom should go down to BK for a couple weeks training.
- DHDonald HansonFeb 7, 20265.0This shop is under new ownership and I've only seen improvements with quality and employee practices.
- SSSusan SchillerJan 23, 20265.0The food I ordered was good and I didn't wait too ling to get it. I enjoyed it.
- ASAnn SchmidlJan 17, 20263.0Stood at the counter for 10 mins until someone saw us some people order the old fashion way other customers were waiting behind us, bagels were not toasted. Upcharged us on drinks when we ordered meals we had coffee and orange juice but that's how it is the staff needs better training when it comes to serving customers.
- MHmelissa haynesJan 11, 20262.0No no dryer for my hands in the women's room. The service was stupid, slow.Never will return. The guy in front of me returned his hamburger for some reason.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website