Kinney Drugs

Reviews

• TH

  T.L.M. H.W.B.

  Feb 16, 2024
  1.0
  My 19 year old daughter, who has been dreadfully ill for 6 weeks, had emergency surgery to remove her gallbladder last night. Her prescription for Percocet was accidentally sent by the hospital to Wegmans Pharmacy instead of here, where our family gets its prescriptions since the closing of Rite-Aid. When she called Kinney’s Pharmacy to correct the situation this morning, your female pharmacist at this location was nasty, impatient, and treated her like a drug seeker. This same pharmacy had no problem handling this exact issue for my daughter when her prescription for Tramadol, prescribed while she was awaiting her diagnosis, was ALSO accidentally sent by the same hospital to Wegman’s Pharmacy less than 2 weeks earlier. Don’t give me any of that “controlled substances” malarkey in your response, either. Tramadol is a controlled substance same as Percocet. If you did it for one, you can do it for another. Read the other reviews on this page about this SAME employee! You have someone employed that not only doesn’t want to do her job, but has all the warmth and compassion of a cold bed pan full of loose stool. Despicable! We will be taking our family’s business elsewhere as soon as possible.
• TT

  Tiff

  Apr 17, 2023
  2.0
  This pharmacy is horrible. They will sit at the window and pretend not to see you, there is always an issue with our monthly prescriptions not being billed correctly then they give such a nasty attitude when asked to correct it. The entire vibe of the pharmacy staff is that you’re bothering them.
• JS

  Jennifer “Jenn629” Stryker

  Feb 23, 2023
  1.0
  I have been using Kinney Pharmacy for many years , the Elbridge location as a kid, both Weedsport and Cato as an Adult. I moved to Auburn in October and I normally am not one to complain. BUT, this place is off the hook, I just can't and won't. The only positive is the delivery driver and there is one kind woman in the pharmacy that recently relocated back from Philly. Other than that, total incompetence. My meds are weekly. They NEVER, have my meds, ever. You would think by now. Repeatedly, i wait, days and days. They have made it so my meds are on different days now. I don't know about ya'll, but if I have to pick them up, I like to make one walk. I stayed at my sisters 2 weekends ago and had my meds switched to Kinneys Weedsport location. I haven't lived there since 2019. My Doc sent them at 845am. By 1014am, 1 hour and 15 mins after opening, THEY called ME, saying my Prescriptions were ALL filled AND they were coming to deliver. Now, That's customer service. A couple of weeks ago, my doctor sent my script on Monday for a Thursday fill. It was filled on Saturday. Saturday!! There phone was out of order one day, I still walked down, in cold and snowy weather, only to be told because One medication was not on hand, NOTHING had been filled. Now I will not get into details of the medications that I take, but a would think a pharmacists knows one should not miss a dose of most meds, right? I have to call and ask for delivery. I've been told No for delivery. The last straw, I called for delivery and the girl whom answered in pharmacy took great pleasure in telling me that I would no longer receive delivery because I wasn't home the last 3 times. Correct me if wrong, I do believe 3X is a bit of exaggeration? I told her, I was home, I just did not answer. Ofcourse she took great pleasure in repeating herself again, so I didn't bother to explain that my reasoning for not answering unknown phone numbers is because I fled to Auburn with the shirt on my back because of an abusive husband. It hadn't happen until recent because I was in shelter and that was a safe phone.The driver's number is saved now but oh well. I'll pick up my meds and go to Rite Aid.
• VG

  Vin GLEASON

  Sep 4, 2019
  5.0
  Great visit
• SJ

  Sam Jones

  Nov 28, 2018
  1.0
  Had to pick up prescriptions for both kids, one sent the day before and one sent an hour and a half before. Neither were ready. The girl told me it'd be about 5 minutes, waited 20. With both kids.

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