Tropical Smoothie Cafe

Reviews

• WI

  Wilfredo Junior Martinez III

  Apr 11, 2026
  1.0
  They sent me 2 bowls that were supposed to be frozen and they were not frozen and then I called and I explained that to the guy I spoke to on the phone on April 11 @ 1:45 and he told me he’s the manager and I ask him if I can come back so he could remake them because I was not satisfied with the service. He said “he wasn’t going to remake them because he knows he didn’t send them that way it’s the the drivers fault maybe he had a hot car or something ” now look and the images and lmk what y’all see… mind you I’m 10 mins away And he hang up on me they driver took 11 mins to get to me how would it have melted in 11 mins if you sent it frozen Need to pay close attention to your staff or you going to go out of business the customer is always right especially if they explain that they are not satisfied with the service.
• JJ

  JGarcia

  Apr 10, 2026
  5.0
  Very good smoothie!
• MM

  MJ86

  Mar 30, 2026
  1.0
  Lots of babies handling orders here and that rating hasn’t changed in years. I asked the manager about this and he called me a Karen. My kids told me what exactly this statement meant when we left. Awful
• MM

  Merna

  Mar 9, 2026
  5.0
  Me and my sister made it 10 minutes before closing, and Akil was the kindest worker I've ever met. He was so kind to make our drinks even though there was other customers, ensuring that we got the smoothie we wanted. He was so patient, and you could tell making sure everything is perfect before giving it to us, overall just a really hard worker.
• DI

  Douglas Carter III

  Mar 3, 2026
  1.0
  Formal Complaint Regarding Visit to Tropical Smoothie Café Store #NY 070 Dear Tropical Smoothie Café Customer Care, I’m writing to formally share my experience at Store #NY - 070 on February 13, 2026, around 8:37 p.m. The environment was concerning: loiterers and individuals using drugs were inside the lobby, making it difficult even to reach the counter. Once I did, there was no organized line, and the staff seemed inattentive. Worse, the smoothie maker’s shirt was visibly dirty—raising food safety concerns. More alarmingly, a young man, who had been sitting in the lobby in outerwear, went behind the counter without washing his hands, wearing no gloves, and still in his outer clothing, to prepare food. My partner’s smoothie had suspicious clumps of white powder, while mine tasted incorrect. I also observed dirty blenders and poor cleaning practices, which I find unacceptable as a food safety-licensed individual. Overall, this visit fell far below expectations. I hope you’ll address these operational and safety concerns swiftly. Sincerely, Douglas Carter III

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