Papa Johns Pizza

3.4
294 reviews
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Business Details

35-48 31ST STREET, Astoria, NY
11106, United States
(718) 728-7272
https://locations.papajohns.com/united-states/ny/11106/astoria/35-48-31st-street?utm_source=gmb&utm_medium=organic
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About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Astoria, NY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Astoria pizza for any occasion. Call us for pizza delivery in Astoria or stop by 35-48 31ST STREET for carryout to order the best pizza in Astoria, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
35-48 31ST STREET, Astoria, NY
11106, United States

Hours

Reviews

3.4
294 reviews
5 stars
135
4 stars
42
3 stars
18
2 stars
11
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, unhelpful responses, and lack of accountability for mistakes.

Order Accuracy

Many customers reported issues with incorrect orders, including wrong toppings and crust types, leading to dissatisfaction.

Delivery Issues

Several reviews mentioned long wait times for delivery, cold food upon arrival, and problems with the delivery process.

Food Quality

Feedback on food quality was mixed; while some enjoyed the pizza, others complained about undercooked or poorly made items.
  • BM
    Bazela Malik
    Jan 1, 2026
    1.0
    Ordered online and the system changed my crust when I added a topping. Pizza arrived with the wrong crust, barely had one topping, and was cut wrong. When I called, they admitted the mistake but said they were too busy and refused to fix it or offer a refund. Instead, they kept asking how many slices were left. Very disappointing service and no accountability by Justin.
  • NB
    Narek Bazyan
    Nov 12, 2025
    5.0
    Workers are so pleasant!
  • MM
    marcie
    Oct 29, 2025
    1.0
    Some of the worst customer service that I’ve ever experienced in a place after over an hour of waiting for a pizza that was never delivered, and I tried calling multiple times I had to walk to the store where they told me that it was delivered, which it wasn’t. If they had answered the phone any of the times that I tried to call they might’ve known that yet again customer service lacking. I wish I could give this place zero stars.
  • AP
    A P
    Sep 29, 2025
    1.0
    Crazy how different locations can very when it comes to quality. Asked for well done and it most certainly was not compared to any other papa John’s I have been too. The papadia is also the best thing they have, always a go to, and it was downright insulting the amount of product I got on mine from here. It was 80% bread. Will not be patronizing this location again.
  • DD
    Deanna
    Sep 19, 2025
    1.0
    I order two pizzas with extra cheese and when the delivery guy arrived the pizzas were burnt with no extra cheese. Luckily I pay and cash and was able to refuse those pizzas. Tip: always use the cash option to avoid being stuck with non eatable food. This location is awful and i wait 48 mins for pizza!! Now i have to find food elsewhere but at least Im not out of $25. Do better
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Astoria?

Delivery is available Monday through Thursday from 11:00 AM to 12:45 AM, Friday and Saturday from 10:30 AM to 1:45 AM, and Sunday from 10:30 AM to 12:45 AM.

Can I order carryout from Papa Johns Pizza in Astoria?

Yes, carryout is available Monday through Thursday from 11:00 AM to 12:45 AM, Friday and Saturday from 10:30 AM to 1:45 AM, and Sunday from 10:30 AM to 12:45 AM.