Business Details
About
Mexican Restaurant
Chipotle Steinway Street is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.1
370 reviews
5 stars
136
4 stars
55
3 stars
27
2 stars
30
1 star
122
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rude staff, inattentiveness, and incorrect order fulfillment.
Food Consistency
Customers reported inconsistent food quality, with issues such as undercooked rice, burnt meat, and incorrect portion sizes.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and food containers.
Order Accuracy
Many customers experienced issues with incorrect orders, both for in-store and delivery, leading to dissatisfaction.
Employee Attitude
Feedback indicated that staff often displayed a lack of professionalism and courtesy, impacting the overall customer experience.
- EHEvan Haque3 days ago1.0Bad chipotle, employees act like the meat is being deducted from their paychecks
- NGNessa GarciaDec 29, 20251.0I went in and ordered a regular chicken bowl. I never asked for extra protein and certainly didn’t receive it. My bowl is mainly rice, and I was charged for extra chicken. A bowl that is usually $12 was $17. I didnt want to make a fuss with the workers bc Its only $4 but please be more mindful and do your simple ahh job correctly.
- MTMel TorresDec 21, 20251.0I went in a few weekends ago, about 45-60 mins after they opened. I got to the counter and the food looked dry and old. I asked the server why it looked that way. To which he said “we just opened”. I asked if that meant it was old and he said yes. I was disturbed by this. Now I’m wondering when else is the food old? This was a terrible experience that really changed my view of this chain and location.
- MTMateo TucakDec 14, 20251.0Always dirty and nasty but I was thinking that’s just lack of workers, but tonight I came after my 13h shift to take a bowl, kid that was working was barely present and iritated by my (probably bc I’m white cuz he did not disrespected any other people) took the rice skipped the beans and asked for steak, he literally gave me half of scoop and when I asked for more he got visibily mad, then he proceed to put the biggest scoop of pico and sour cream evendough I asked for just a little bit, then I came to the register the guy who worked there - blank, not even a silent hello, I asked for water cup which he nervously refused to give ( “we don’t have any more water cups”) eventhough I saw people chilling w cups on table… All together a big DISASTER, whoever is managing this place need to be fired bc that’s not how you train people to treat PAYING CUSTOMERS!!!! Shame on this place, never ever again!
- JJJohnnieDec 10, 20251.0Hi, I ordered a bowl to go. I chose the base, lettuce, beans, cheese, and a few regular toppings. For protein, I picked tofu and chicken — two proteins total. Your worker told me that I had two extra proteins, and I said no, I only have one extra protein, which is the tofu. He said no, that I have two extras: extra tofu and extra chicken. I then asked him if I get two scoops of chicken or just one, and he said one. So I asked him how that can be considered an “extra” protein if a regular bowl already includes one protein. He repeated that one protein is included, but since I picked two proteins, it counts as two extras, but he would only charge me for one. I still don’t understand. Can someone explain how choosing two proteins equals two extra proteins? Does that mean you charge the first protein as extra, and every additional protein is also extra? In other words, are proteins always extra? I normally wouldn’t write a review, but he repeated several times: “Now you know for next time.” Hopefully, he will learn the correct lesson for next time — that if I order two proteins, only one is extra, not two, three, or whatever his math was. Thank you in advance.
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours for Chipotle Mexican Grill on Steinway Street?
Chipotle Steinway Street is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Astoria?
It is located at 3173 Steinway St, Astoria, Queens, NY 11103, USA.
Does Chipotle Steinway Street offer in-store pickup services?
Yes, Chipotle Steinway Street offers in-store pickup for orders.
How can I order online from Chipotle Steinway Street?
You can order online via their official website or the Chipotle app using provided quick links.
What type of food does Chipotle Mexican Grill serve at the Steinway location?
They serve customizable Mexican dishes like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Is the Chipotle Mexican Grill on Steinway Street welcoming to LGBTQ customers?
Yes, this location welcomes LGBTQ customers and is inclusive.
What is a nearby fast food alternative to Chipotle on Steinway Street?
McDonald's is a nearby fast food restaurant, ideal if you're looking for burgers and quick service.
Are there any shopping options near Chipotle Steinway Street?
Yes, nearby shopping includes Cool Jeans, Top Gun, Moe's Sneaker Spot, Foliya, and Sportslane for clothing and shoes.
Can I visit a bank or ATM near Chipotle on Steinway Street?
Yes, there is a Bank of America Mortgage office and a Bank of America ATM located nearby for your financial services.
What wellness or beauty services are near Chipotle Steinway Street?
Nearby wellness options include The Dermatology Specialists, Uni K Wax Center, Naturopathic Spa, Threading Way Inc, All Seasons Body Work, and Smile4Me Dental Care.