Dunkin'

Reviews

• ST

  Simply Tina

  Jan 8, 2026
  1.0
  Horrible experience. I purchased the Brown Sugar Shaken Espresso and picked it up to discover it did not have a lick of Sugar. When I told the associate, she told me I ordered the wrong item. She said there is a sweet and unsweetened version. I proceeded to show her the app which has a Brown Sugar Shaken Espresso and a Shaken Espresso, no brown sugar. Therefore, the sweet one would have to be the BROWN SUGAR SHAKEN ESPRESSO. But according to this associate, that was wrong. Why would the drink be called the brown sugar shaken espresso if it did not in fact have any brown sugar? I don't know perhaps we should ask the associate. Apparently, every Dunkin has a different recipe for the drinks and at THIS Dunkin Brown Sugar is not sweet. Which is so weird, because you would assume SUGAR would be SWEET but I guess not. I guess the Shaken Espresso without the brown sugar would have been the sweet version(?). She added 3 pumps of brown sugar syrup to my drink after arguing me about how I purchased the wrong item, she also complained to her coworker while adding the 3 pumps. Not remaking, just adding the 3 pumps. I wonder, did she pay for the pumps? Are they her pumps? I don't know. No apologies, no remakes, just told that Brown Sugar isn't sweet. I felt gaslit, and very dissatisfied with the customer service. 0/10 would not recommend. ALSO, should note, there is no working phone number, even though you are prompted to reach out to the store for any allergen concerns.... how can I reach out if the phone number does not work? I guess that is also an unknown. what does Dunkin do know? how to make really shitty coffee.
• JA

  Jay Alvarez

  Sep 29, 2024
  2.0
  FALSE Advertising - I went in today and ask if they were honoring the free coffee deal for national coffee day. The staff member said no that was yesterday. I then continue to order a vanilla latte. As soon as I finish paying for I notice that they are advertising a free medium when you buy something. I said. You told me you were not doing this? She say oh yea but you have to buy something. I said. I just did she said oh you had to ask before. This is terrible customer service. She refused to honor and acted she did not understand English. She said no we can not do this after you pay. No manager in staff and I have better things to do than argue. Taking my business elsewhere. Fake advertising.
• MT

  Mike T.

  Jan 23, 2024
  5.0
  I usually enjoy just the avocado toast here. However, today I tried these egg white and vegetable bites. They were flavorful and delicious. As always the service was great. Quick and professional. Thank you.