Dunkin'

3.6
496 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Amsterdam, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
160 Church Street, Amsterdam, NY
12010, United States

Hours

Reviews

3.6
496 reviews
5 stars
197
4 stars
106
3 stars
68
2 stars
32
1 star
93

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times and slow service, especially during peak hours.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.

Cleanliness

Several customers noted unsanitary conditions, including dirty bathrooms and food preparation areas.

Staff Attitude

Feedback indicated a mix of friendly and rude service, with some customers experiencing unprofessional behavior from staff.

Food Quality

There were complaints about food not being fresh or properly prepared, with some items reported as burnt or cold.
  • LB
    Lyrus Blanks
    Nov 14, 2025
    1.0
    Got my order wrong, didn't have the ingredients for my girlfriend's order, roaches crawling across the side of the counter. Places clearly infested with them
  • CW
    Charlene Walker
    Nov 7, 2025
    5.0
    This Dunkin is Frikkin Awesome 👌🏽 I love how straight forward they are and sweet at the same time.
  • AD
    Abigail Danger
    Oct 9, 2025
    1.0
    Every time I come here there's long wait times. I've waited 10 minutes just to even get them to talk to me at the speaker. Absolutely terrible and I will not return. When I do get to the window they seem to always be training somebody or on their phone.
  • AM
    Anthony Musgrave
    Sep 25, 2025
    1.0
    I am not impressed with this store at all! Today when i went for my coffee I thought i seen something run across the floor , i ignored it and just kept going on with my day on my way out of the store and i saw it again !!! It was a roach!!! I could not believe my eyes I was so disgusted I immediately left the store went home and stripped down washed my clothes 😒😒NOT HAPPY
  • GS
    Gwenna Swasey
    Sep 16, 2025
    1.0
    The worst dunkin or even coffee shop in general ive ever been to. The girl at the front desk was trying her best but the old blonde woman in charge was too busy flirting with some maintenance man to actually train her. When she did give her 5 seconds of her time she rang in a tornado twist which they didnt even have available. I didnt bother asking for a refund because there's no way any of them knew how to do one.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Amsterdam, NY?

Dunkin' in Amsterdam, NY is open daily from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and pickup options?

Yes, this Dunkin' location offers delivery and curbside pickup services.