Wendy's

3.3
854 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3180 Niagara Falls Blvd, Amherst, NY
14228, United States

Hours

Reviews

3.3
854 reviews
5 stars
252
4 stars
205
3 stars
137
2 stars
71
1 star
189

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned cold or poorly prepared food, with some items missing or incorrect.

Cleanliness

The dining area and restrooms were frequently noted as dirty or poorly maintained.

Staff Attitude

Several customers experienced unprofessional behavior from staff, including lack of acknowledgment and negative attitudes.

Operational Issues

Customers reported issues with the dining room being closed during operating hours and confusion over order fulfillment.
  • MC
    Michael C
    Nov 16, 2025
    1.0
    Nothing like sitting at the drive thru for 6 minutes to pick up a mobile order to just drive off due to no response. Seeing two workers just hanging by the back door not working. Doubt Wendy’s will do anything but this was Sunday night at 8:50pm. Not the only time this has happened.
  • DG
    DiStinguished Gentleman
    Nov 16, 2025
    1.0
    I live 1 mi from this location and refuse to go to it because nobody answers the drive-thru and the doors are always locked, what kind of business is this. Instead I drive over to Tonawanda location on Young Street where I get reasonable service
  • EM
    Earl Morris
    Oct 27, 2025
    3.0
    I would have gave it a 4 but the last few times I've been there they have not had chili
  • KM
    Kyle McMahon
    Oct 13, 2025
    2.0
    They constantly mess up the order. We do online ordering always and they never grt it right. Everytime we get a special frosty, they run out of what goes in it.
  • AM
    Antonio Miles
    Oct 12, 2025
    2.0
    Employees will serve you, no paper under the buns worst part is a guy was sitting his butt on the prep line for the burgers do better!

Frequently Asked Questions About Wendy's

Is 514 Boulevard Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.