Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned cold or poorly prepared food, with some items missing or incorrect.
Cleanliness
The dining area and restrooms were frequently noted as dirty or poorly maintained.
Staff Attitude
Several customers experienced unprofessional behavior from staff, including lack of acknowledgment and negative attitudes.
Operational Issues
Customers reported issues with the dining room being closed during operating hours and confusion over order fulfillment.
MC
Michael C
Nov 16, 2025
1.0
Nothing like sitting at the drive thru for 6 minutes to pick up a mobile order to just drive off due to no response. Seeing two workers just hanging by the back door not working. Doubt Wendy’s will do anything but this was Sunday night at 8:50pm. Not the only time this has happened.
DG
DiStinguished Gentleman
Nov 16, 2025
1.0
I live 1 mi from this location and refuse to go to it because nobody answers the drive-thru and the doors are always locked, what kind of business is this. Instead I drive over to Tonawanda location on Young Street where I get reasonable service
EM
Earl Morris
Oct 27, 2025
3.0
I would have gave it a 4 but the last few times I've been there they have not had chili
KM
Kyle McMahon
Oct 13, 2025
2.0
They constantly mess up the order. We do online ordering always and they never grt it right. Everytime we get a special frosty, they run out of what goes in it.
AM
Antonio Miles
Oct 12, 2025
2.0
Employees will serve you, no paper under the buns worst part is a guy was sitting his butt on the prep line for the burgers do better!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Amherst, NY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Amherst, NY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (716) 220-9562.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 514 Boulevard Wendy’s serve breakfast?
Yes, this Wendy’s location in Amherst, NY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the hours of operation for Wendy's at 3180 Niagara Falls Blvd?
Wendy's at 3180 Niagara Falls Blvd is open daily from 9:00 AM to midnight.
Does this Wendy's location offer drive-thru service?
Yes, this Wendy's location offers drive-thru service every day from 9:00 AM to midnight.
Can I order Wendy's food online or via an app?
Yes, you can order Wendy's food online at order.wendys.com or through the Wendy's mobile app available in the Apple App Store.
Is breakfast served at this Wendy's location?
Yes, breakfast is served at this Wendy's location. You can order breakfast combos, sandwiches, coffee, and sides via their website or app.
What payment options are accepted at Wendy's on Niagara Falls Blvd?
This Wendy's location accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact Wendy's at this location?
You can contact Wendy's Customer Care via live chat or phone at 888-624-8140, visit their contact page online, or call the restaurant directly at (716) 220-9562.
Are there other fast-food restaurants near Wendy's at 3180 Niagara Falls Blvd?
Yes, nearby fast-food options include another Wendy’s, SUBWAY sandwich shop, Mighty Taco Mexican restaurant, and McDonald’s.
What nearby medical facilities can I visit before or after dining at Wendy’s?
Nearby medical facilities include MASH Urgent Care and WellNow Urgent Care clinics, as well as MVPT Physical Therapy service.
Are there nearby grocery or liquor stores accessible from Wendy's?
Yes, Consumers Beverages and Wine World are nearby stores where you can buy groceries and liquor.
Where can I find real estate services near Wendy's at 3180 Niagara Falls Blvd?
Nearby real estate agents and services include Lisa Kankolenski, Howard Hanna W Amherst/N Tonawanda Office, Howard Hanna Crossroads Office, Vera Daly, Gregory Johnson, Donna Littlefield Real Estate, and Queen City Katie Q.