Wendy's

3.5
822 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4050 Maple Rd., Amherst, NY
14226, United States

Hours

Reviews

3.5
822 reviews
5 stars
281
4 stars
207
3 stars
140
2 stars
69
1 star
125

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders and missing items, leading to frustration.

Customer Service

Mixed reviews on customer service; some praised friendly staff while others noted rudeness and lack of professionalism.

Food Quality

Inconsistent food quality reported, with complaints about cold food, overcooked items, and incorrect preparation.

Cleanliness

Multiple reviews highlighted cleanliness issues both inside the restaurant and in the drive-thru area.

Speed of Service

Service speed varied, with some customers experiencing long wait times while others noted quick service.
  • KH
    Kelsey Hilton-McCarthy
    Dec 19, 2025
    5.0
    The man order taking & cashing was obviously a pro. I appreciate other drive thru employees that excel at their job. (I’m a Tim Hortons GM) would give that man a job any day just watching him work. Hope they appreciate him there!
  • DT
    Des Tirado
    Dec 15, 2025
    1.0
    I order 2 cheese burger and it was just a burger drenched in ketchup.. employees were touching everything but didn’t change gloves not once while gathering my meal
  • JV
    James Vongxay
    Nov 15, 2025
    1.0
    I got my food and the chicken nuggets were cold and they forgot both of my sauces as well.. I understand people make mistakes but it makes me question who is in charge or who the manager is.
  • JS
    Jenn Sauder
    Nov 10, 2025
    1.0
    Terrible customer service from the girl at the takeout window. She forgot my kids chicken nuggets and there was never a sorry, please, thank you, have a nice day..nothing. Needs some more customer service training.
  • PP
    Pheonix Pheonix
    Oct 27, 2025
    3.0
    Told me wait 3 minutes for the pattys to cook, waited 12 min to get my food and the food was cold. Not only that I paid for a 1 year frosty coupon (the guy on the speaker asked if I wanted to donate a dollar for one) never received it because they had me waiting and probably forgot.

Frequently Asked Questions About Wendy's

Is 504 Maple Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's on Maple Rd, Amherst, NY?

The drive-thru is open daily from 9:00 AM to 1:00 AM.