Wendy's

3.5
819 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4050 Maple Rd., Amherst, NY
14226, United States

Hours

Reviews

3.5
819 reviews
5 stars
280
4 stars
206
3 stars
141
2 stars
68
1 star
124

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold or improperly cooked food, including cold fries and dry burgers.

Order Accuracy

Numerous reviews mentioned issues with incorrect orders, missing items, and confusion regarding mobile orders.

Customer Service

Feedback varied, with some praising friendly staff while others reported rude or unhelpful service.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean dining areas and poor hygiene practices.

Speed of Service

Many reviews highlighted slow service, particularly during busy times, with long wait times reported.
  • JV
    James Vongxay
    Nov 15, 2025
    1.0
    I got my food and the chicken nuggets were cold and they forgot both of my sauces as well.. I understand people make mistakes but it makes me question who is in charge or who the manager is.
  • JS
    Jenn Sauder
    Nov 10, 2025
    1.0
    Terrible customer service from the girl at the takeout window. She forgot my kids chicken nuggets and there was never a sorry, please, thank you, have a nice day..nothing. Needs some more customer service training.
  • PP
    Pheonix Pheonix
    Oct 27, 2025
    3.0
    Told me wait 3 minutes for the pattys to cook, waited 12 min to get my food and the food was cold. Not only that I paid for a 1 year frosty coupon (the guy on the speaker asked if I wanted to donate a dollar for one) never received it because they had me waiting and probably forgot.
  • CP
    Carlos Pagan
    Oct 26, 2025
    1.0
    They didn't complete my order no receipt either when I try to call back rhe phone is busy
  • LV
    Leeset Virg
    Oct 3, 2025
    2.0
    Every time I've gone there I order one thing and receive a whole another. I always ask for no salt on my fries. When I get home I find that I cannot even eat them. Seems like they're put in nothing but salt. I have high blood pressure.

Frequently Asked Questions About Wendy's

Is 504 Maple Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.