Customers generally praised the freshness and taste of the food, particularly the pho and spring rolls, but there were significant complaints about hygiene and food safety, including reports of insects and hair in meals.
Service Issues
While some customers noted friendly and attentive service, many others reported poor service, including forgotten orders, slow responses, and unprofessional behavior from staff.
Hygiene Concerns
Multiple reviews highlighted serious hygiene issues, including sightings of cockroaches and unsanitary conditions, which significantly impacted customer satisfaction.
Pricing and Portions
Customers expressed mixed feelings about pricing, with some finding it fair for the quality, while others felt portions were small or not worth the cost.
MM
Mar
4 days ago
1.0
Nastiest Bahn mi I have ever tried, it’s criminal to even call it that. If you’re looking for bahn mi- don’t waste your hopes, time, and money here.
If you want good pho, go to Red Pepper!! They never disappoint
MP
Michael Parlato
Jan 2, 2026
5.0
Did not dine in
MM
Matthew F Reyes (motorbikematt)
Dec 16, 2025
5.0
Came in for a quick snack of Satay and shrimp spring rolls and WOW. Great tasty surprise.
MM
macline
Dec 10, 2025
5.0
The food was fresh and everything looked very clean, unlike other Vietnamese restaurants. The cucumber water before the meal was a great idea.
SM
Stephanie Maturo
Nov 12, 2025
5.0
We ordered using the app and delayed pickup for an hour. Our order was for pickup, not eat in. When we arrived, or order was ready, the food was hot and delicious and exactly as specified. We had 2 peiple who are highly allergic to gluten and their gluten free orders were excellent.
Pho 54 is open Monday through Sunday from 10:30 AM. Monday to Thursday and Sunday closing time is 9:30 PM, Tuesday till 9:30 PM, Friday and Saturday till 10:30 PM.
Does Pho 54 offer delivery services?
Yes, Pho 54 offers both in-store pickup and delivery services.
What are the delivery hours for Pho 54?
Pho 54's delivery service is available Monday to Sunday from 10:30 AM until 9:00 PM on Monday, Wednesday, Thursday, and Sunday; until 9:30 PM on Tuesday; and until 10:00 PM on Friday and Saturday.
During what hours is takeout available at Pho 54?
Takeout is available Monday through Sunday starting at 10:30 AM. Closing times are 9:00 PM Monday, Wednesday, Thursday, and Sunday; 9:30 PM Tuesday; and 10:00 PM Friday and Saturday.
Where is Pho 54 located?
Pho 54 is located at 1280 Sweet Home Rd #101, Amherst, NY 14228, United States.
What types of cuisine does Pho 54 offer?
Pho 54 offers Vietnamese, Thai, Asian fusion, sushi, seafood, and gluten-free and vegetarian options.
Is there a website where I can view the menu or order from Pho 54?
Yes, you can view the menu and place orders at https://pho54buf.com/menu.
What nearby restaurants can I visit along with Pho 54?
Nearby restaurants include China Taste (Chinese and Asian cuisine), Break'n Eggs Creperie and Break'n Eggs Express (pancake houses), In & Out Pasta and Forno Napoli Pizza & Italian Kitchen (Italian cuisine).
Are there any hotels near Pho 54 where I can stay?
Yes, nearby hotels include Staybridge Suites Buffalo Amherst and Fairfield Inn & Suites by Marriott Buffalo Amherst/University, convenient for visitors dining at Pho 54.
What nearby attractions or services might be convenient when visiting Pho 54?
Nearby you can find the Brew Bus Buffalo (brewery and sightseeing tours), the Center For Inquiry Libraries, and various convenience stores like Grab-N-Go Market, which can be useful before or after your visit.