Panera Bread

4.2
1263 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Amherst is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
1593 Niagara Falls Boulevard, Amherst, NY
14226, United States

Hours

Reviews

4.2
1,263 reviews
5 stars
714
4 stars
307
3 stars
99
2 stars
47
1 star
96

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some praising the taste while others reported issues like minimal ingredients and food safety concerns.

Customer Service

Numerous complaints about rude and unhelpful staff, with some positive mentions of friendly employees.

Cleanliness

Concerns raised about cleanliness, particularly in bathrooms and dining areas, with reports of dirty tables and unsanitary conditions.

Order Accuracy

Frequent issues with incorrect orders and long wait times, especially for online and rapid pickup orders.

Pricing

Customers noted that prices are high relative to portion sizes and quality, leading to perceptions of poor value.
  • EM
    E Mass
    Jan 1, 2026
    5.0
    Panerai bread is always good. Good food, good variety, good people!
  • BC
    BLo Chic
    Dec 28, 2025
    1.0
    ***CHINTZY FOOD PREPARATIONS -- Recommending consumers go to another Panera location*** Stopped in to this Panera Bread location to pick up 2 breakfast sandwiches (preordered online). Both sandwiches received were very sloppily put together. I ordered arugula on my sandwich, and when I opened it up it literally had two little pieces of arugula lettuce on it - TWO??!!! The other sandwich that we got had ordered contained bacon…. Well, at least it was supposed to contain bacon because we paid almost $7 dollars for that breakfast sandwich. When we opened it up, there was 1 slice of bacon on the entire sandwich??!!! So look, if PB is trying to save money or if it’s “shrinkflation”…. At least advertise when you’re ordering a $7 dollar breakfast sandwich that the customer is only going to receive 1 tiny piece of bacon on it - and that’s it! Just so the consumer can make a logical decision to go elsewhere, right? It was very apparent that there was little care put into making these sandwiches - they were put together very sloppy. The ingredients were extremely minimal. Basically, we paid for a super thin piece of egg on a little bit of bread! The Niagara Falls Blvd. location in Amherst should be aware of what’s leaving their kitchen - shame, shame! As far as us - We will be heading to Panera Bread in Williamsville from now on! LESSON LEARNED 👍
  • KR
    Karam Rashid
    Dec 28, 2025
    1.0
    The food poisoned us and our whole fammily felt sick. My wofe was vomiting and we had diarrhea
  • GG
    Grant
    Dec 19, 2025
    1.0
    Gotta love that all the fresh bread the place was known for is just frozen garbage now , as well as freezer to oven pastries sold at a dozen different coffee places in any city. But hey you can get most of this at the grocery store now, definitely a sign of a healthy company!
  • WC
    William Chen
    Dec 18, 2025
    5.0
    I love Panera. Every time I see one brings a smile to my face.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Amherst accept reservations?

Panera Bread in Amherst does not accept reservations.

What are the operating hours of Panera Bread Amherst?

Panera Bread Amherst is open Monday to Friday from 6:00 AM to 9:00 PM, and Saturday to Sunday from 7:00 AM to 9:00 PM.