CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Amherst is here with warmth and welcome. Panera Bread. Food as it should be.
Customers reported inconsistent food quality, with some experiencing stale or poorly prepared items, while others enjoyed fresh and delicious meals.
Service Issues
Many reviews highlighted poor service, including long wait times, incorrect orders, and unhelpful staff, leading to frustration among customers.
Cleanliness
Several customers noted cleanliness issues in the dining area and bathrooms, impacting their overall experience.
Pricing Concerns
Many customers felt that the prices were too high for the quality of food and service received.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
RR
Robert
Feb 18, 2026
1.0
Nothing is good here
VG
V G
Jan 14, 2026
1.0
I ordered a salad from panera through Uber Eats and they wouldn't let me have a refund. Not only was the lettuce brown and old, but the cheese and dressing was liquidity and disgusting. The bread wasn't fresh at all, it was stale from sitting too long after being frozen. So don't ever order from panera unless you don't mind throwing up.
What was supposed to be a healthy meal for my boyfriend turned into a 26$ waste.
DM
Danny Me
Jan 14, 2026
4.0
Dining area is clean and plenty of seats. The food is good but expect delay around lunch and dinner time, especially if it's nice out.
SC
Sagar Chaudhari
Jan 4, 2026
2.0
Have been to multiple Panera locations and have had decent experience.
Recent experience was horrible.
There was a live bug in my salad, had to throw it out after couple of bites. Not having salad here again.
Customer care report won’t accept photos (it was still photo)
Called to the store and manager refunded the order.
JR
Jason Roberts
Dec 28, 2025
3.0
Very expensive for what you get. Chicken noodle soup tasted like mop bucket water. Took a long time despite not being busy. Dining room was very messy.