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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

3.7
(668 reviews)

Business Details

8200 Transit Road, Amherst, NY
14221, United States
(716) 636-4705

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Amherst is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
8200 Transit Road, Amherst, NY
14221, United States

Hours

Reviews

3.7
668 reviews
5 stars
299
4 stars
137
3 stars
63
2 stars
52
1 star
117

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing stale or poorly prepared items, while others enjoyed fresh and delicious meals.

Service Issues

Many reviews highlighted poor service, including long wait times, incorrect orders, and unhelpful staff, leading to frustration among customers.

Cleanliness

Several customers noted cleanliness issues in the dining area and bathrooms, impacting their overall experience.

Pricing Concerns

Many customers felt that the prices were too high for the quality of food and service received.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
  • RR
    Robert
    Feb 18, 2026
    1.0
    Nothing is good here
  • VG
    V G
    Jan 14, 2026
    1.0
    I ordered a salad from panera through Uber Eats and they wouldn't let me have a refund. Not only was the lettuce brown and old, but the cheese and dressing was liquidity and disgusting. The bread wasn't fresh at all, it was stale from sitting too long after being frozen. So don't ever order from panera unless you don't mind throwing up. What was supposed to be a healthy meal for my boyfriend turned into a 26$ waste.
  • DM
    Danny Me
    Jan 14, 2026
    4.0
    Dining area is clean and plenty of seats. The food is good but expect delay around lunch and dinner time, especially if it's nice out.
  • SC
    Sagar Chaudhari
    Jan 4, 2026
    2.0
    Have been to multiple Panera locations and have had decent experience. Recent experience was horrible. There was a live bug in my salad, had to throw it out after couple of bites. Not having salad here again. Customer care report won’t accept photos (it was still photo) Called to the store and manager refunded the order.
  • JR
    Jason Roberts
    Dec 28, 2025
    3.0
    Very expensive for what you get. Chicken noodle soup tasted like mop bucket water. Took a long time despite not being busy. Dining room was very messy.

Frequently Asked Questions About Panera Bread

Does Panera Bread Amherst accept reservations?

No, Panera Bread Amherst does not accept reservations.

What are the operating hours for delivery at Panera Bread Amherst?

Delivery is available daily from 7:00 AM to 9:00 PM.

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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