Business Details
About
CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Amherst is here with warmth and welcome. Panera Bread. Food as it should be.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
661 reviews
5 stars
296
4 stars
136
3 stars
63
2 stars
51
1 star
115
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and poor customer service, particularly during busy hours.
Food Quality
While some customers enjoyed the food, many expressed disappointment in the quality and freshness, with specific complaints about tasteless items and missing ingredients.
Cleanliness
Several reviews highlighted unsanitary conditions in the dining area and issues with cleanliness, impacting the overall dining experience.
Pricing Concerns
Many customers felt that the prices were too high for the quality of food and service received, leading to dissatisfaction.
Positive Staff Interactions
Despite the issues, some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive experiences to be had.
- SCSagar ChaudhariJan 4, 20262.0Have been to multiple Panera locations and have had decent experience. Recent experience was horrible. There was a live bug in my salad, had to throw it out after couple of bites. Not having salad here again. Customer care report won’t accept photos (it was still photo) Called to the store and manager refunded the order.
- JRJason RobertsDec 28, 20253.0Very expensive for what you get. Chicken noodle soup tasted like mop bucket water. Took a long time despite not being busy. Dining room was very messy.
- JGJulie GelleyDec 20, 20252.0At the restaurant 10:00 a.m. not busy at all girl at the counter is on her cell phone. Try and find a table 90% of them are dirty let the girl at the counter know. She wiped a few tables left everything on the rest of tables and went back to playing on her phone after waiting on a few customers.
- MCMichael CaruanaDec 15, 20255.0I and my friends have been coming to Panera for nearly 3 years. All if us are "Sip Club" members, which we really enjoy. It is my sincere pleasure to highlight one of your exceptional employees, her name is Teiba. My group comes to your Panera location 3 times per week and Teiba always makes our stay so enjoyable. Teiba is always helpful and so upbeat and cheerful. What an asset she is to the front end of this location. We all love her.
- JJJessieNov 8, 20251.0It's frustrating to have picked up your order and got home only to find they missed your sandwich. This happend multiple times. Then it's an pain if you try to contact them for it. When you call the store, they always ask you to call back later because they are too busy even if you called between meals. We order pick up for the convenience but too often end up with wasting time on dealing with wrong orders.
Frequently Asked Questions About Panera Bread
Does Panera Bread Amherst accept reservations?
No, Panera Bread Amherst does not accept reservations.
What are the operating hours for delivery at Panera Bread Amherst?
Delivery is available daily from 7:00 AM to 9:00 PM.
Is there a drive-thru available at Panera Bread Amherst?
Yes, Panera Bread Amherst has a drive-thru service.
What types of meals does Panera Bread Amherst serve?
Panera Bread Amherst serves breakfast, lunch, brunch, and dinner.
What payment options are accepted at Panera Bread Amherst?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Can I order Panera Bread Amherst's food online?
Yes, you can order online using their website or mobile app for pick-up or delivery.
Does Panera Bread Amherst offer free Wi-Fi for customers?
Yes, customers can enjoy complimentary Wi-Fi while dining in.
What nearby places can I visit before or after eating at Panera Bread Amherst?
Nearby places include Sephora for beauty supplies, Orangetheory Fitness Amherst for workouts, and HomeGoods for home furnishings.
Is there a nearby gym close to Panera Bread Amherst?
Yes, Orangetheory Fitness Amherst is nearby, perfect for a workout before or after your meal.
Where can I grab coffee near Panera Bread Amherst if I want something different?
Starbucks is located nearby if you'd like to try a different coffee shop.