Outback Steakhouse

Reviews

• KZ

  karina z

  2 days ago
  1.0
  Before I say anything, my sister and I both work in the food industry, and have for 5+ years, so we understand busy nights, and the way things should be done. We were sat promptly, which gave us good expectations for the night. However, it took our server 10 minutes to even greet our table, and another 10 for our drinks to come out. Our appetizers came out before our drinks. Props to the kitchen for appetizer time, however, drinks should not take 20 minutes to come to the table. Our server, Megan, was very slow and inattentive to our table. When we did finally get our drinks, it took another 15 minutes to get straws, because she never came back to the table. When we finally got straws, we asked for more bread, which we never got. 15 minutes after asking for the bread, our food came out and by then we didn’t want more bread. We asked the manager over to the table after we were finished with our dinner, and wanted to express our disappointment with our service. The manager was semi-helpful and did take money off of our bill, which was appreciated by us. However, after informing us he was taking money off of the bill, we realized we didn’t even have the right check applied to our table. After figuring that all out, the manager left the table, and Megan came back to “apologize.” Right before leaving our table, Megan made a snarky remark and then ran away because she knew her comment was rude, unnecessary, and extremely unprofessional/disrespectful. Following this, I got up again to get the manager, who kind of just laughed in our faces and said he would “take care of her.” Keep in mind, all night this manager was checking in on ALL of her tables, because her service was HORRIBLE. Call me a Karen, I don’t care. I know how the food industry works, and this is wildly unacceptable. We will not ever return to this establishment. #BOOOOOOO
• SG

  Shannon Gracie

  Mar 9, 2026
  4.0
  Great meal. Surprised that there was no outside signs. Apparently renovations have recently been completed, but the signs have not returned. Service with Terry was great. We enjoyed our meals!
• KO

  Kayla Olson

  Mar 4, 2026
  5.0
  I ordered take out the food was delicious. I got chicken and sides mozzarella boomerangs and a cookie dessert. Loved it all.
• DP

  Diane Poleon

  Feb 10, 2026
  4.0
  We recently visited the Niagara Falls Blvd location. Not even close to the service we expected and that we typically get at the McKinley Pkwy location. The first meal I ordered they said they were out of and the second meal I ordered was inadvertantly given to someone else in our group, who did not realize it wasn't his, so he started eating it. Waitress never noticed I had no food in front of me while everyone else ate. When she did return, after everyone was finished, I told her what happened and she casually said "would you like me to get you that to go?". Unbelievable. Stick to McKinley Pkwy if you'd like a good experience. Had also mentioned upon arrival that we had a birthday in our group and she totally forgot. I had already paid the bill and gave the person their birthday card before she even remembered and brought over a dish of ice cream. No singing. I feel I should add, they were not swamped nor busy as we went well before 4:00.
• AI

  ACE INCEPTION

  Feb 9, 2026
  1.0
  Febuary 7th i came here for my birthday, my girlfriend is celiac i got a steak and alice chicken the chicken was good steak was terrible my steak was supposed to be medium rare and was leathery well done, my girlfriend got violently ill she cannot have gluten and ordered her entire meal from the gluten free menu, so do not try if you have celiac to much chance for cross contamination, and lastly we tipped $12 but for some reason we got charged a $17.93 tip which we did not agree to Total bill after the tip that we didnt do was $107 and it was not worth it my girlfriend was sick for 2 days because of it and the steak was honestly the worst steak i have ever had Also for some reason my last review got removed Oh and dont expect anything for your birthday i got a sad small and i do mean tiny icecream sunday

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