McDonald's

3.7
2011 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3400 Sheridan Drive, Amherst, NY
14226, United States

Hours

Reviews

3.7
2,011 reviews
5 stars
805
4 stars
444
3 stars
350
2 stars
152
1 star
260

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some experiencing friendly and efficient interactions while others faced rude staff and long wait times.

Food Quality

The quality of food varied significantly, with some customers receiving fresh and hot meals, while others reported cold, stale, or incorrectly prepared items.

Cleanliness

The cleanliness of the restaurant was frequently criticized, with reports of dirty tables and overflowing garbage bins.

Operational Issues

Several reviews mentioned problems with order accuracy, including missing items and incorrect orders, as well as issues with the restaurant's hours of operation.
  • DL
    Daniel Lin
    Jan 3, 2026
    5.0
    Best drive through experience ever, the food was something else!!
  • MI
    Michael Ianno
    Jan 1, 2026
    3.0
    It's a McDonald's. It sells overpriced mediocre fast food and that's exactly what you want from it.
  • NT
    Noah Tirado
    Dec 19, 2025
    5.0
    It was good idk if I had dinner here if i did it was good
  • SC
    Spencer Cappon
    Dec 8, 2025
    1.0
    Says open 24 hours. I work late shifts and odd hours. Only restaurant apparently open. They refuse to answer the window at weird hours when people are inside. Waste my time more. I will keep coming back and complaining. Sat at window Monday 12/8, I even pulled up to the drive-through window and the clearly saw me. Very unprofessional they cannot even answer the window to tell me to wait, but ignore the customer. Also two people inside working by the way. Mcdonalds is proving to be un reliable at odd hours unlike they used to be known for. Sad times we live in with bad quality service.
  • MF
    Mo Fuller
    Nov 20, 2025
    5.0
    When coming to Amherst and wanting McDonald's, I recommend this one, 3400 Sheridan Dr. As far as food quality McDonald's is McDonald's. This one I would say has above average waiting time during peak times and the staff is diverse, mostly friendly and more focused than other McDonald's around the area seems to be which is a major plus. The building went through repairs and a makeover in recent times which does bring a more focused and cafe "vibey" atomsphere to the place, so when going inside to eat, order or if you do uber eats or doordash or grubhub, it can be a calling presence. They have plenty of parking spots, but sometimes they can get overwhelmingly busy inside and outside at the same time, which can cause an issue parking. The store is upkept on an above average level, so you not walking into one of those restaurant where the floor is sticky and you not sure if your stepping on something that was genetically mutated like other restaurants. Overall I like this McDonald's the best in the area and its 24/7, so you can always pull in for something to eat. Just remember around 3am-4am they get ready to switch their system to breakfast you'll only be able to pay cash or go through mobile order.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's Amherst location?

McDonald's Amherst is open 24 hours a day, 7 days a week.

Does the McDonald's Amherst offer delivery service?

Yes, McDonald's Amherst offers delivery service 24/7, including no-contact options and same-day delivery.