McDonald's

3.7
2004 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3400 Sheridan Drive, Amherst, NY
14226, United States

Hours

Reviews

3.7
2,004 reviews
5 stars
801
4 stars
444
3 stars
348
2 stars
152
1 star
259

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff interactions.

Food Quality

The quality of food varied significantly, with many complaints about cold, stale, or incorrectly prepared items.

Cleanliness

Several reviews highlighted issues with cleanliness in the dining area, including dirty tables and overflowing trash.

Staff Friendliness

While some customers praised the friendliness of the staff, others noted a lack of attention and professionalism.

Inconsistent Experience

Overall, the experience at this location was described as inconsistent, with some visits being satisfactory while others were disappointing.
  • MF
    Mo Fuller
    4 days ago
    5.0
    When coming to Amherst and wanting McDonald's, I recommend this one, 3400 Sheridan Dr. As far as food quality McDonald's is McDonald's. This one I would say has above average waiting time during peak times and the staff is diverse, mostly friendly and more focused than other McDonald's around the area seems to be which is a major plus. The building went through repairs and a makeover in recent times which does bring a more focused and cafe "vibey" atomsphere to the place, so when going inside to eat, order or if you do uber eats or doordash or grubhub, it can be a calling presence. They have plenty of parking spots, but sometimes they can get overwhelmingly busy inside and outside at the same time, which can cause an issue parking. The store is upkept on an above average level, so you not walking into one of those restaurant where the floor is sticky and you not sure if your stepping on something that was genetically mutated like other restaurants. Overall I like this McDonald's the best in the area and its 24/7, so you can always pull in for something to eat. Just remember around 3am-4am they get ready to switch their system to breakfast you'll only be able to pay cash or go through mobile order.
  • D_
    Daniel _
    5 days ago
    1.0
    Rubber band in my fries
  • BF
    Beth Fitzgerald
    Nov 11, 2025
    5.0
    Open late Perry series one of the 24-hour ones. There was a line but it was worth it.
  • DM
    Dana Markowitz
    Oct 14, 2025
    3.0
    As soon as I got up to the register to place an order (I wanted things that I'm not sure can be added to orders on the kiosk) the girl behind the register just went to the back and started complaining about how busy it was. I went there specially as it's "fast food" and I was on my lunch at work. The girl who was supposed to be taking orders went to the back and was putting orders at the front with an attitude and disappearing into the back before assisting anyone. I understand it's busy and chaotic, but instead of just walking away leaving the counter unattended, maybe get someone to cover/swap spots with someone to help.
  • KM
    Kyle McMahon
    Oct 8, 2025
    1.0
    Has to be the worst service McDs. Twice in one week they got the order wrong. My meal comes with ranch and we paid for 4 more, they gave us zero. Tonight, we ordered extra onions on the burgers and they all came with none. The buns they gave us are rock hard.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's Amherst location?

McDonald's Amherst is open 24 hours a day, 7 days a week.

Does the McDonald's Amherst offer delivery service?

Yes, McDonald's Amherst offers delivery service 24/7, including no-contact options and same-day delivery.