McDonald's

3.7
1144 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1385 Niagara Falls Blvd, Amherst, NY
14226, United States

Hours

Reviews

3.7
1,144 reviews
5 stars
445
4 stars
269
3 stars
193
2 stars
86
1 star
151

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and incorrect orders, leading to frustration.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, soggy, or poorly prepared items.

Cleanliness

While some customers noted cleanliness, others reported messy conditions in the restaurant and at the drink station.

Staff Attitude

Customer experiences varied, with some praising friendly staff while others reported rude or unhelpful service.

Mobile Order Problems

Several customers experienced issues with mobile orders, including missing items and poor communication regarding their orders.
  • YL
    Yamin Li
    5 days ago
    1.0
    This is my first time complaining about McDonald's. The management at this store is chaotic. A bunch of staff in the kitchen seemed to be doing nothing. I ordered a simple breakfast burger, and even though there weren't many customers, I waited for over half an hour! They forgot my order, and I only started making it again after I went to the counter and told the manager. And there was no apology, just a bunch of excuses.
  • NN
    N
    Nov 16, 2025
    1.0
    Got large fry and Oreo Mac flurry,large fry I got it’s not even half full and paid over $5 for that shit. Bunch of dumb work there
  • MA
    Mohanad Alali
    Oct 25, 2025
    1.0
    They was screaming at me and their service was horrible and the food took 25 minutes
  • FK
    fred k
    Oct 25, 2025
    1.0
    Been in the drive thru for 30 minutes.
  • RH
    Renee Hark
    Oct 6, 2025
    5.0
    This is the best McDonald's in Buffalo. If I'm by this McDonald's I'm always stopping for a Mcdouble with mac sauce. Staff is always nice, quick and friendly. 10/10

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 1385 Niagara Falls Blvd, Amherst, NY?

McDonald's offers delivery service 24 hours a day, 7 days a week.

What are the drive-thru operating hours at this McDonald's location?

The drive-thru is open daily from 5:00 AM until midnight.