Brand Certified
Five Guys
4.3(850 reviews)
Certified by Five Guys • Feb 22, 2026
Business Details
1551 Niagara Falls Blvd, Amherst, NY
14228, United States
Certified by Five Guys • Feb 22, 2026
(716) 424-0129
Certified by Five Guys • Feb 22, 2026
https://restaurants.fiveguys.com/1551-niagara-falls-blvd
Certified by Five Guys • Feb 22, 2026
About
Certified by Five Guys • Feb 22, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1551 Niagara Falls Blvd in Amherst is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Feb 22, 2026
Hours
Certified by Five Guys • Feb 22, 2026
Reviews
4.3
850 reviews
5 stars
526
4 stars
179
3 stars
68
2 stars
25
1 star
52
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries for being delicious and fresh, although there were complaints about overcooked items and incorrect orders.
Service Issues
Several reviews highlighted poor customer service, including long wait times, staff being inattentive, and issues with order accuracy.
Cleanliness
Multiple customers reported that the dining area and bathrooms were not clean, with some stating they had to clean their own tables.
Pricing Concerns
Many customers felt that the prices were high for the quality of food received, with some expressing that they would not return due to the cost.
- KDKatie DunneFeb 17, 20261.0Food is great but I recently ordered for delivery and my order was around an hour behind schedule. Not an hour after I ordered, an hour after it was SUPPOSED to be delivered. My dasher waited for 40+ minutes for my order to even be made. Time management is clearly a problem and there’s understaffing if orders cannot be kept up with.
- MAM AquinoFeb 6, 20261.0Horrible service. I ordered a burger with the works "all the way" and fries and vanilla shake. What I got was absolutely a disappointment. I ordered to go. They were dealing with 2 other people who had messed up orders and then called my number, very distracted with the other incorrect orders they were trying to correct. I trusted my order was correct, but noticed I didn't have my shake that I ordered and paid for. I asked about it and they said "oh, just go to the register and order one". I said, "no, I ordered and paid for it already". They finally got it to me. Then I looked in my bag and there was a burger on the bottom with fries piled on top. I thought all was good. Then I get home and my burger had only 1 patty and was plain, and one bun was missing half of it. So I had 1 plain patty with 1.5 buns instead of 2 patties, the works toppings and 2 full buns. Seems like they don't care about getting orders correct and have no systems in place to check orders. DO NOT GO HERE IF YOU WANT A CORRECT ORDER!!!!
- PLPhillipe LewisJan 31, 20262.0I typically enjoy going to this place always good service consistency is hit or miss. It seems as of lately time management needs much improvement! I walked in and was told two minutes for french fries the young man walks past the fryer several times finally putting french fries into the deep fryer and somehow two minutes turns to 15 minutes as the other orders are coming out. Hopefully this was a one off and not trend
- WAWesam AljibouryJan 31, 20261.0The service was terrible. I ordered five cheeseburgers, but they gave me regular hamburgers. When I informed the employee, he became very angry. He took the order, angrily opened all the burgers, added cheese to them, and handed them back to us while muttering insults at us, even though we hadn't said a single word. I took the order and threw it in the trash can inside the restaurant, and we left. They need to give their employees lessons in customer service.
- VTval tapiaJan 23, 20265.0love love love five guys. location was clean and burgers came out yummy and fast 😋
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 1551 Niagara Falls Blvd accept reservations?
No, Five Guys at 1551 Niagara Falls Blvd does not accept reservations.
What are the operating hours for Five Guys at 1551 Niagara Falls Blvd?
Five Guys in Amherst is open daily from 11:00 AM to 10:00 PM.
Does Five Guys at this location offer delivery and pickup options?
Yes, this Five Guys offers in-store pickup and delivery services from 11:00 AM to 9:30 PM daily.
How can I order food from Five Guys at 1551 Niagara Falls Blvd?
You can order online through their official ordering URL or via the Five Guys app available on iOS and Android.
What types of payment are accepted at Five Guys Amherst?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there gluten-free options available at Five Guys?
Five Guys offers bunless burgers wrapped in lettuce and veggie sandwiches without buns that can be customized; however, cross-contamination risks exist. Review their allergen chart for details.
What is unique about Five Guys' food preparation?
Five Guys uses fresh ground beef with no freezers, double-cooked fries in 100% peanut oil, and hand-prepares fresh ingredients daily for the best quality experience.
Can you recommend nearby places of interest around Five Guys at 1551 Niagara Falls Blvd?
Nearby places include SEPHORA for shopping, Orangetheory Fitness for workouts, and Corner Bakery Cafe for coffee and baked goods that you might enjoy before or after your meal.
How can nearby gyms like Orangetheory Fitness complement a visit to Five Guys?
After a workout at Orangetheory Fitness nearby, you can conveniently stop by Five Guys to enjoy customizable burgers, fries, and shakes as a satisfying post-exercise meal.
What other dining options are near Five Guys at 1551 Niagara Falls Blvd?
Other nearby restaurants include Moe's Southwest Grill offering Mexican food and Outback Steakhouse specializing in steaks, giving you diverse dining choices in the area.
Brand Certified Facts from Five Guys
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