Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1551 Niagara Falls Blvd in Amherst is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
947 reviews
5 stars
589
4 stars
200
3 stars
75
2 stars
27
1 star
56
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple reviews highlighted poor customer service, including lack of greeting, wrong orders, and inattentive staff.
Food Quality
While some customers praised the burgers and fries, many reported issues with food quality, including overcooked items and incorrect orders.
Cleanliness
Several reviews mentioned that the dining area and bathrooms were dirty, impacting the overall dining experience.
Pricing Concerns
Customers expressed that the prices were high for the quality of food received, with some feeling that it was not worth the cost.
Positive Experiences
Despite the negative feedback, there were also numerous positive comments about the delicious food and friendly staff at times.
- CLChristopher Kijowski, LCSWRDec 29, 20253.0Five Guys in Amherst continues to deliver very good food, as it always has. The burgers and fries were fresh and well prepared, and the quality remains consistent. Unfortunately, we had difficulty finding a clean table, as most were dirty and the garbage bins were overflowing. It seems that, like many other restaurants and businesses today, they may be struggling to find enough staff—or staff willing to keep up with the workload. The food is still excellent, but the dining area could use more attention.
- DPDale PDec 6, 20251.0Where do I start? No greeting upon entering and no one taking care of customers at counter. No eye contact, no “I will be right with you”. Must have been short staffed or frankly, I don’t think they care. One thing I have always liked about Five Guys is the service and hustle from the team. The dining room looked in disarray with a Chipotle cleaning meaning zero attendance to it. Not surprising the food was not good. Order was wrong, ordered a little cheeseburger all the way and I got a bacon cheeseburger with someone else’s toppings. Fries were definitely cooked in old oil they looked transparent. I know it’s hard to find people to work but someone owns this business and is not aware that they may be the rare Five Guys that closes because customers will find another location. Just really surprised as Five Guys always has been a great experience. Staff doesn’t want to be there let alone serve the public. No pride in their work. Better fix your issues or Shake Shack will take your business. Sorry.
- EOEduardo OrozcoNov 22, 20255.0This burger is delicious 😋
- GTGlendy Torres-GarciaOct 13, 20255.0Great place
- WVWilliam Hunt VOct 10, 20255.0The customer service was phenomenal and the food was delicious. An excellent 1st experience.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 1551 Niagara Falls Blvd accept reservations?
No, Five Guys at 1551 Niagara Falls Blvd does not accept reservations.
What are the operating hours for Five Guys at 1551 Niagara Falls Blvd?
Five Guys in Amherst is open daily from 11:00 AM to 10:00 PM.
Does Five Guys at this location offer delivery and pickup options?
Yes, this Five Guys offers in-store pickup and delivery services from 11:00 AM to 9:30 PM daily.
How can I order food from Five Guys at 1551 Niagara Falls Blvd?
You can order online through their official ordering URL or via the Five Guys app available on iOS and Android.
What types of payment are accepted at Five Guys Amherst?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there gluten-free options available at Five Guys?
Five Guys offers bunless burgers wrapped in lettuce and veggie sandwiches without buns that can be customized; however, cross-contamination risks exist. Review their allergen chart for details.
What is unique about Five Guys' food preparation?
Five Guys uses fresh ground beef with no freezers, double-cooked fries in 100% peanut oil, and hand-prepares fresh ingredients daily for the best quality experience.
Can you recommend nearby places of interest around Five Guys at 1551 Niagara Falls Blvd?
Nearby places include SEPHORA for shopping, Orangetheory Fitness for workouts, and Corner Bakery Cafe for coffee and baked goods that you might enjoy before or after your meal.
How can nearby gyms like Orangetheory Fitness complement a visit to Five Guys?
After a workout at Orangetheory Fitness nearby, you can conveniently stop by Five Guys to enjoy customizable burgers, fries, and shakes as a satisfying post-exercise meal.
What other dining options are near Five Guys at 1551 Niagara Falls Blvd?
Other nearby restaurants include Moe's Southwest Grill offering Mexican food and Outback Steakhouse specializing in steaks, giving you diverse dining choices in the area.