Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1551 Niagara Falls Blvd in Amherst is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
939 reviews
5 stars
584
4 stars
199
3 stars
74
2 stars
27
1 star
55
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries, noting them as delicious and fresh, though some reported issues with overcooked items and inconsistent quality.
Customer Service
While many reviews highlighted friendly and attentive staff, there were significant complaints about poor service, including long wait times and order mistakes.
Cleanliness
Multiple reviews pointed out cleanliness issues in the dining area and bathrooms, with some customers feeling the environment was unsanitary.
Pricing
Many customers found the prices to be on the higher side for fast food, with some expressing concerns about value for money.
Order Accuracy
Several customers reported issues with incorrect orders, indicating a need for improvement in order accuracy.
- EOEduardo Orozco2 days ago5.0This burger is delicious 😋
- GTGlendy Torres-GarciaOct 13, 20255.0Great place
- WVWilliam Hunt VOct 10, 20255.0The customer service was phenomenal and the food was delicious. An excellent 1st experience.
- CGChristine GibbsAug 24, 20251.0I ordered a chocolate banana milkshake and a burger. Burger was good. I thought I was getting little pieces of banana while drinking the shake but I never tasted banana so clearly they did not add the banana flavor. As for those little pieces I kept getting in my mouth that I thought were banana...I get to the bottom of the cup and there's a chunk of what looks and feels like raw meat. This is beyond disgusting. Not to mention the drink came with no tape over the straw hole and no tape holding the lid down. So the driver could have tampered with it also. Then when I called with my concern the young woman said hold on because she was going to give me the district managers email, ya she put the phone down and proceeded to get back to work probably cleaning and closing up for the night. I hung up after 11 mins holding. For the price of five guys I do not expect this
- ATAlisha Teruel-ConethanAug 23, 20255.0Customer service and food were great!!
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 1551 Niagara Falls Blvd accept reservations?
No, Five Guys at 1551 Niagara Falls Blvd does not accept reservations.
What are the operating hours for Five Guys at 1551 Niagara Falls Blvd?
Five Guys in Amherst is open daily from 11:00 AM to 10:00 PM.
Does Five Guys at this location offer delivery and pickup options?
Yes, this Five Guys offers in-store pickup and delivery services from 11:00 AM to 9:30 PM daily.
How can I order food from Five Guys at 1551 Niagara Falls Blvd?
You can order online through their official ordering URL or via the Five Guys app available on iOS and Android.
What types of payment are accepted at Five Guys Amherst?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there gluten-free options available at Five Guys?
Five Guys offers bunless burgers wrapped in lettuce and veggie sandwiches without buns that can be customized; however, cross-contamination risks exist. Review their allergen chart for details.
What is unique about Five Guys' food preparation?
Five Guys uses fresh ground beef with no freezers, double-cooked fries in 100% peanut oil, and hand-prepares fresh ingredients daily for the best quality experience.
Can you recommend nearby places of interest around Five Guys at 1551 Niagara Falls Blvd?
Nearby places include SEPHORA for shopping, Orangetheory Fitness for workouts, and Corner Bakery Cafe for coffee and baked goods that you might enjoy before or after your meal.
How can nearby gyms like Orangetheory Fitness complement a visit to Five Guys?
After a workout at Orangetheory Fitness nearby, you can conveniently stop by Five Guys to enjoy customizable burgers, fries, and shakes as a satisfying post-exercise meal.
What other dining options are near Five Guys at 1551 Niagara Falls Blvd?
Other nearby restaurants include Moe's Southwest Grill offering Mexican food and Outback Steakhouse specializing in steaks, giving you diverse dining choices in the area.