Five Guys

4.5
607 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 8248 Transit Road in Amherst is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
8248 Transit Road, Amherst, NY
14221, United States

Hours

Reviews

4.5
607 reviews
5 stars
416
4 stars
120
3 stars
36
2 stars
13
1 star
22

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoy the burgers and fries, noting them as delicious and fresh, though some have experienced inconsistencies in fry quality and burger preparation.

Pricing

Many reviews highlight the high prices, with several customers expressing that the cost is too steep for the portion sizes offered.

Service Experience

While some customers praise the friendly and enthusiastic staff, others report issues with service quality and order accuracy.

Cleanliness

Several reviews mention cleanliness issues in the dining area, with dirty tables and condiment stations being a recurring concern.

Atmosphere

The atmosphere is described as casual and inviting, though some customers feel it can be noisy or messy during busy times.
  • AK
    Andrew Kuntz
    Nov 16, 2025
    5.0
    Amazing Cajun fries and burgers
  • DD
    David D
    Oct 24, 2025
    4.0
    Food is okay
  • KD
    Ken dox
    Oct 17, 2025
    4.0
    Five Guys is always good my favorite thing is the cajun fries. The girls working tonight were fantastic great sense of humor very friendly. Always on the pricey side though but I guess what's not nowadays.
  • BM
    Brian McAvoy
    Oct 5, 2025
    2.0
    The prices are out of control! The food is good. However, over 20 dollars for burger ($11), fries ($5) and drink ($4). Look, I understand inflation is driving up all prices. They need to offer meal deals and find a way to get prices down. This place use to be much more reasonably priced. I could get way more food for less at other places
  • KK
    Kris Kistner
    Sep 16, 2025
    1.0
    We order fries here frequently. Sometimes they're great but too often not so great. The order today was the worst. We received about half the amount of what we normally get on a large order. They were so salty, we had to wipe the salt off every fry before we ate it. I wanted to call to complain but nobody wanted to drive back to the store to complain.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.