Five Guys

4.5
611 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 8248 Transit Road in Amherst is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
8248 Transit Road, Amherst, NY
14221, United States

Hours

Reviews

4.5
611 reviews
5 stars
417
4 stars
122
3 stars
36
2 stars
13
1 star
23

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the burgers and fries, noting they are delicious and fresh, though some mentioned issues with saltiness and sogginess.

Pricing

Many reviews highlighted that the prices are considered high, with some customers feeling that the value for money has decreased over time.

Service

While some customers appreciated the friendly and enthusiastic staff, others reported inconsistent service and issues with order accuracy.

Cleanliness

Several reviews pointed out cleanliness issues in the dining area, with dirty tables and floors being a recurring concern.
  • VD
    Vicky Dean
    Dec 20, 2025
    1.0
    Missing food from our order, soda empty, food we did get was made incorrectly, no lids for drinks and a hair in our food. Lesson learned avoid this location.
  • KA
    Kylie Adamczak
    Dec 6, 2025
    4.0
    The food us great it is expensive and there is a layer of grease over everything it is not clean
  • AK
    Andrew Kuntz
    Nov 16, 2025
    5.0
    Amazing Cajun fries and burgers
  • DD
    David D
    Oct 24, 2025
    4.0
    Food is okay
  • KD
    Ken Doxbeck
    Oct 17, 2025
    4.0
    Five Guys is always good my favorite thing is the cajun fries. The girls working tonight were fantastic great sense of humor very friendly. Always on the pricey side though but I guess what's not nowadays.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.