Dunkin'

3.9
348 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Amherst, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1355 Niagara Falls Blvd, Amherst, NY
14226, United States

Hours

Reviews

3.9
348 reviews
5 stars
158
4 stars
78
3 stars
50
2 stars
27
1 star
35

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff while others report slow service and rude interactions.

Product Consistency

There are complaints about inconsistent food quality and incorrect orders, but some customers enjoy the coffee and donuts.

Pricing Concerns

Several reviews mention that prices have increased, leading to dissatisfaction among customers.

Cleanliness

Many customers appreciate the cleanliness of the location, noting it as a positive aspect of their experience.

Staff Recognition

Specific employees, like Ryan and Joanna, received commendations for their excellent customer service.
  • MM
    M M
    3 days ago
    4.0
    It was nice to go here because the worker were friendly at the main counter. That makes a big difference!
  • MF
    Mister Fister
    Nov 4, 2025
    3.0
    Food n service have really gone down at just about every dunkin in the area. It's gotten expensive and the juice just isn't worth the squeeze anymore. How the hell do you get diarrhea from coffee for Christ sake?!?
  • LK
    Loghan Kelman
    Sep 13, 2025
    5.0
    When we cross border shop, we always come here 1st. Excellent costumer service & our drinks are always fresh & delish!☕️😋
  • CR
    Chad Rengert
    Sep 9, 2025
    4.0
    Good coffee
  • BL
    Barbara Lee
    Sep 4, 2025
    5.0
    I hope the Dunkin Donuts management realize what a great asset they have in their employee named Ryan (Ry Ry). I came in with an issue with my app. Ryan pointed out the problem and helped fix it immediately to save me a stupid amount of time talking to customer service. A+++ to "Rye Rye" as it was on his name tag.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Amherst, NY?

Dunkin' is open Monday through Saturday from 6:00 AM to 7:00 PM, and on Sunday from 7:00 AM to 6:00 PM.

Does Dunkin' in Amherst, NY offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.