Business Details
About
Mexican Restaurant
Chipotle North Amherst is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.0
241 reviews
5 stars
75
4 stars
47
3 stars
14
2 stars
22
1 star
83
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude service, long wait times, and frequent order mistakes, leading to frustration and dissatisfaction.
Food Quality
Many reviews highlighted inconsistent food quality, including small portion sizes, undercooked rice, and stale chips.
Cleanliness
Several customers noted that the restaurant was often dirty, with trash and food debris present in the dining area.
Management Concerns
Feedback indicated poor management practices, with staff often unhelpful and lacking proper training, contributing to a negative customer experience.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly staff, indicating that experiences can vary.
- KGKyle GromlovitsNov 17, 20255.0I had placed an order for an event for the 1045 am but accidentally put it in for 1045 pm. Showed up and the staff made the order in no time, giving me the ability to still have my order ready for my meeting. Outstanding customer service by the manager and team!
- WMwinston millerNov 16, 20251.0ordered a burrito and a bowl from here. burrito was basically flat w barely anything in it and the bowl was even half full. do better.
- DCDominic CassiolOct 27, 20251.0Picked up an online order and they didn’t have everything and wouldn’t refund us at the store and told us to use the app but the app won’t give us a refund either. So avoid this store at all costs. The manager refuses to do their job. Terrible and rude service
- JSJack SmithOct 8, 20251.0Other half and i got salads both had about a tablespoon of rice in them with very very little greens.. the containers were half full def wont be back to this location
- MGMarie G.Sep 27, 20251.0I'm not one to be a Karen, I'm really not. However, this location is going downhill. I used to go to this location a few times a month but now...not so much. Not giving enough protein, bowls arent filled, barely any chips in the bag, bowls are extremely messy and dripping. The guacamole is never mixed right and there are huge chunks of unripe avocado. We dont get cutlery in the pick up orders. Also, My pick up order wasn't packed properly and half of my meal spilt in the bag. I get it, things happen...but why is this such a common occurrence? Where are the standards in quality?
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in North Amherst offer?
Chipotle Mexican Grill in North Amherst offers fast-casual Mexican cuisine, featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill at 3030 Niagara Blvd?
Chipotle Mexican Grill is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill in North Amherst located?
It is located at 3030 Niagara Blvd, Erie, Amherst, NY 14228, USA.
Does Chipotle Mexican Grill offer online ordering?
Yes, you can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
How does Chipotle ensure quality and sustainability in its food?
Chipotle follows its 'Food with Integrity' principles by using only 53 real ingredients sourced from farms that practice humane and sustainable methods, avoiding artificial colors, flavors, or preservatives.
Can customers join a rewards program at Chipotle Mexican Grill in North Amherst?
Yes, customers can sign up for Chipotle Rewards to earn free food and get exclusive offers.
What are some nearby dining options to Chipotle Mexican Grill in North Amherst?
Nearby dining options include Tropical Smoothie Cafe for smoothies and health food, Jersey Mike's Subs for sandwiches, Hawaiian BBQ for barbecue, and Starbucks for coffee and smoothies.
Are there nearby banking services close to Chipotle Mexican Grill in North Amherst?
Yes, KeyBank and M&T Bank, including an M&T Bank ATM, are nearby for your banking and financial service needs.
What nearby conveniences can customers use when visiting Chipotle Mexican Grill in North Amherst?
Customers can access AT&T Store and Verizon for mobile phones and services, as well as Dollar Tree for convenience shopping.
Are there any nearby automotive services for customers visiting Chipotle in North Amherst?
Yes, nearby automotive services include Mobil gas station, Knoll's Mobil North Towing Buffalo, and Auto Rescue Team for gas, repairs, and towing.