Chipotle Mexican Grill

3.5
1385 reviews
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Business Details

1643 Niagara Falls Blvd, Amherst, NY
14228, United States
(716) 836-1039
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Amherst Niagara Falls Blvd is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1643 Niagara Falls Blvd, Amherst, NY
14228, United States

Hours

Reviews

3.5
1,385 reviews
5 stars
563
4 stars
306
3 stars
134
2 stars
77
1 star
305

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as undercooked rice, small portion sizes, and old ingredients.

Service Speed

Many reviews highlighted slow service, long wait times, and understaffing, leading to frustration among customers.

Cleanliness

Numerous customers noted poor cleanliness in the restaurant, including dirty tables and unsanitary conditions.

Customer Service

Feedback indicated a mix of positive and negative experiences with staff, with some praising friendly service while others reported rudeness and poor attitudes.

Order Accuracy

Several customers experienced issues with incorrect orders and missing items, leading to dissatisfaction.
  • TS
    The Old Kentucky Shark
    Nov 7, 2025
    1.0
    When the guy running the register put my burrito in the bag he dropped it in from above the bag's opening causing the foil and tortilla to rip open and leak out the bottom. Probably my last trip here
  • VG
    V Gin
    Oct 21, 2025
    5.0
    Great food, service depends on the server.
  • BL
    Bonnie L
    Oct 19, 2025
    1.0
    Ordered a burrito. There was a hair in the side of red chimichurri. Will not be returning here. Ever . Put hairnets on your employees
  • DL
    Don L
    Oct 16, 2025
    2.0
    There were 5 or 6 people on staff and only one very slow young male working the food line, the cashier just sat there waiting instead of helping with the food prep, there were 18 people in front of me and it took 41 minutes before my order was completed. The other staff members were just standing around like there was no priority to remedy the situation. It was very uncomfortable watching this play out. Owner - watch the cameras on 10/15/2025 @ 7pm till 7:41pm. You will be livid.
  • JJ
    JRD
    Oct 15, 2025
    1.0
    The worst chipotle restaurant.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on Niagara Falls Blvd serve?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill in Amherst?

The restaurant is open daily from 10:45 AM to 11:00 PM.