Chipotle Mexican Grill

3.5
1394 reviews
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Business Details

1643 Niagara Falls Blvd, Amherst, NY
14228, United States
(716) 836-1039
https://locations.chipotle.com/ny/amherst/1643-niagara-falls-blvd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1356
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About

Mexican Restaurant
Chipotle Amherst Niagara Falls Blvd is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1643 Niagara Falls Blvd, Amherst, NY
14228, United States

Hours

Reviews

3.5
1,394 reviews
5 stars
563
4 stars
306
3 stars
135
2 stars
78
1 star
312

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables, food debris, and unclean food preparation areas.

Service Speed

Customers frequently reported long wait times and understaffing, leading to slow service and frustration.

Food Quality

There were numerous complaints about the quality and portion sizes of the food, with many customers feeling that they received inadequate servings.

Staff Attitude

While some reviews praised friendly staff, others noted rude behavior and lack of professionalism from employees.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong ingredients.
  • JK
    Joshua Kellick
    Dec 16, 2025
    1.0
    The owner of this store may want to contact me before I contact doh. This place is a health hazard and had confidential staff information laying out for anyone to see.
  • CA
    Catalina A
    Dec 14, 2025
    1.0
    This place is horrible. All the employees are high out of their mind and the area where they prepare your food is absolutely disgusting. You are better off eating on the ground. Don’t eat here please.
  • RB
    Rick Bourbonnais
    Dec 9, 2025
    1.0
    12:30 lunch time, only one very unhappy employee making all walk up orders, removing gloves and cashing out. Repeat. Dropped bowl in bag on its end. Slow, slow, slow.
  • CO
    Cam O
    Dec 7, 2025
    1.0
    Food here is always good, quantity heavily depends on the server, always busy and seemingly always short staffed. Very frequently will there be one person on the food line with a line out the door causing major weight times. No fault of the employees seems to be a scheduling or management problem.
  • EL
    Eli Levy
    Dec 4, 2025
    1.0
    I got a bowl with double chicken and a bunch of stuff and payed over $15 for a chipotle bowl. When I open it, it’s barely filled and doesn’t seem to have double of anything. This was a complete waste of money and was barely any food.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on Niagara Falls Blvd serve?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill in Amherst?

The restaurant is open daily from 10:45 AM to 11:00 PM.