Many customers praised the exceptional service from various servers, particularly highlighting Mira, Jalen, and Erica for their attentiveness and friendliness.
Food Quality
While several reviews mentioned delicious dishes like chicken piccata and lasagna, there were also complaints about food being too salty or cold, indicating inconsistency in food quality.
Atmosphere
The restaurant's atmosphere was generally described as warm and welcoming, contributing positively to the dining experience.
Management Issues
Some customers expressed dissatisfaction with management practices, particularly regarding waitlist management and communication, which negatively impacted their experience.
LL
Lina
2 days ago
5.0
Went to Carrabba’s on a Saturday night with my family and our server, Amber, was wonderful! She went out of her way to help customize a pasta dish, and was so helpful. The kitchen was a little slow, dinner took almost 2 hours, but the food was delicious. Amber was amazing!
RH
RJ Harper
5 days ago
5.0
Haven't eaten here in a very long time as I wasn't really impressed but my recent visit was very pleasant and food was better than I remember. My server, Sean, made the experience so much enjoyable and even introduced me to the $10 take home meal deal! Thanks to such great service, I'll be back again sooner than last time.
AF
Alan Finn
Jan 3, 2026
5.0
Both Megan and Collin (from Sweden!) were awesome service was extremely quick, recommendations were on point based on what we said we prefer, and overall experience was a 10/10. First time here in a VERY long time and I’ll definitely be back soon.
THANK YOU, MEGAN (AND COLLIN (FROM SWEDEN))!!!!!
SM
Sabina Mogavero
Dec 29, 2025
5.0
This is random, but this is a review of the chicken tenders on the kids menu at this specific Carrabba’s. I wish that they offered these in a larger portion or even an appetizer version for the whole table because they are so good. I think about these chicken tenders all the time and they are honestly my platonic ideal for chicken tenders. They’re so soft and crispy yet airy and well seasoned and then when you pair them with the garlic aïoli, magic happens. I’m gonna get these every time I come to Carrabba‘s. I just wish they were in a larger portion so I didn’t have to get two orders of them. Also, the server we had was very kind.
LM
Lindsay Mickey
Dec 24, 2025
5.0
I just wanted to give a great thanks Megan at Carrabas on N Falls Blvd tonight , on Christmas Eve, for her service It was a pleasure to experience such wonderful service during our holiday celebration. She was incredibly attentive and managed our large group with remarkable grace and efficiency. Megan's friendly demeanor and genuine care truly enhanced our festive gathering. We were particularly impressed with how she expertly handled the diverse needs of both adults and children. This delightful service made our Christmas celebration even more memorable and enjoyable. We really appreciate and enjoyed our experience at Carrabas on N.falls Blvd.
It was a great decision to have our gathering at 330pm on Christmas eve for our party of 14 people. Highly recommend. Thank you again
Frequently Asked Questions About Carrabba's Italian Grill
What are the operating hours of Carrabba's Italian Grill in Amherst, NY?
Carrabba's Italian Grill in Amherst, NY is open from 11:00 AM to 10:00 PM Monday through Saturday, and from 11:00 AM to 9:00 PM on Sundays.
Does Carrabba's Italian Grill offer happy hour specials? If so, when?
Yes, Carrabba's Italian Grill offers happy hour daily from 4:00 PM to 6:00 PM.
Can I order delivery or pickup from Carrabba's Italian Grill?
Yes, Carrabba's offers various services including in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery.
Where is Carrabba's Italian Grill located in Amherst, NY?
It is located at 1645 Niagara Falls Blvd, Amherst, NY 14228, USA.
What type of cuisine does Carrabba's Italian Grill serve?
Carrabba's Italian Grill serves authentic Italian cuisine, including options for dine-in, carryout, delivery, and catering.
Is Carrabba's Italian Grill family-friendly and accessible?
Yes, the restaurant welcomes families, has a children's menu, high chairs, wheelchair accessible seating, entrance, parking, restroom, and offers a braille menu.
Does Carrabba's Italian Grill have a bar and serve alcoholic beverages?
Yes, there is an onsite bar, and they serve beer, wine, cocktails, and other alcoholic beverages.
What other shopping or entertainment options are near Carrabba's Italian Grill?
Nearby are Bed Bath & Beyond, Best Buy, Nordstrom Rack, and Golf Galaxy, providing shopping opportunities before or after dining at Carrabba's.
Are there medical facilities near Carrabba's Italian Grill in Amherst?
Yes, the Erie County Medical Center and Banfield Pet Hospital are nearby for any medical or veterinary needs.
How can nearby businesses like ARCA and Data Supply LLC benefit customers visiting Carrabba's Italian Grill?
Customers working or visiting nearby businesses such as ARCA and Data Supply LLC can conveniently dine at Carrabba's for authentic Italian meals, catering events, or quick takeout orders.