Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Albany Subway® Restaurant at 43 New Scotland Ave. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
I had a very disappointing experience at the Subway inside Albany Medical Hospital (Store #67041) around 12:55 PM. The employee who started preparing my sandwich selected bread that had been resting against the wall. Because the wall appeared dirty, I politely asked if he could replace it with a clean piece of bread. He initially refused and repeatedly told me “no,” and I had to insist before he finally changed it. During this interaction he was dismissive and told me that I didn’t have to eat at Subway and that I should go somewhere else.
Because of his behavior, I asked another employee to finish preparing my order, which she did without any issue. However, when I got to the register and asked another employee if she was the manager, she hesitated and then claimed the employee who had been insulting me was the manager. She then accused me of being in the store the day before, which was incorrect. I am only at Albany Medical once a week for clinicals. Despite explaining that, she continued insisting I had been there the day before.
The entire interaction was uncomfortable and unprofessional. Customers should not have to argue just to receive clean food preparation, nor should they be treated with disrespect. Proper food handling, professionalism, and customer service should be a priority—especially in a hospital setting.
I ultimately chose not to complete my purchase and left. I hope management addresses these issues so other customers are treated with the respect they deserve.
GM
Gentle & Me
Mar 23, 2026
2.0
They make everything before time & leave it there for so much time that the food is either chewy or gross by the time you pick it up. It’s always the same with them. Awful!
LS
Lakeya Stewart
Mar 2, 2019
3.0
Food was fresh but considering they're located in the hospital they have to be for inspections. Lady was very impatient, I understand my little niece didn't know what to get but customer service is everything. Don't show impatient or attitude because someone is indecisive especially a child!!! She was so impatient that I couldn't order a foot long for myself!!!
The Subway restaurant is located inside Albany Medical Center at 43 New Scotland Ave., Albany, NY 12208.
What are the operating hours of this Subway location?
This Subway is open daily from 10:00 AM to 11:00 PM, Monday through Sunday.
What meal options are available at this Subway?
The Albany Subway® serves breakfast, lunch, and dinner with a menu including Footlongs, 6-inch sandwiches, wraps, salads, and cookies.
How can I place an order at this Subway restaurant?
You can order quickly and easily via the Subway app, online through their website, or visit in person for dine-in or curbside pickup.
Does this Subway offer catering services?
Yes, this Subway location provides catering to assist with any event or gathering needs.
Is dining inside the restaurant available at this location?
Yes, the Albany Subway® offers dine-in services for customers who prefer to eat inside the restaurant.
Is there a drive-through service at this Subway?
No, this Subway location does not have a drive-through service.
What nearby medical facilities are close to this Subway restaurant?
Nearby are multiple medical facilities including New York Oncology Hematology at Albany Medical Center, The Children’s Hospital @Albany Medical Center, and Albany Medical Center Emergency Room, making it convenient for patients and visitors to grab a meal.
Are there community services or social organizations close to this Subway?
Yes, The Oley Foundation, a community non-profit organization, is located near this Subway inside Albany Medical Center.
Which nearby places can customers visit before or after dining at this Subway?
Customers can visit Dunkin', a nearby coffee and donut shop, and the Schaffer Library of Health Sciences, perfect for those looking for refreshments or studying within the Albany Medical Center area.
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