Panera Bread

Reviews

• TN

  Theo Ng

  5 days ago
  4.0
  Standard PB. Good for quick meals. Quiet place to work.
• OV

  Olga Vesselchakova

  Apr 12, 2026
  5.0
  This is, without exaggeration, the best Panera Bread location I’ve ever been to. I’m a truck driver and travel across many states, stopping at Panera regularly — so I’ve seen a lot. But this one truly stands out. The place is very clean, calm, and well-maintained. You can tell they actually care about the space. It’s bright, comfortable, and a great spot to relax after a long drive. The coffee area deserves a special mention — everything is organized, clean, and consistently stocked (which is honestly rare). The staff is friendly, respectful, and efficient — no attitude, just good service. For someone who spends so much time on the road, places like this really matter. This is a location I would definitely come back to again and again. Thank you for keeping such a high standard — truly the best Panera I’ve visited 🙌
• PG

  Paul Ganesh

  Apr 4, 2026
  5.0
  The freshness in the food was excellent. And the bakery sweets was great.
• DD

  David

  Mar 21, 2026
  5.0
  Thank you for consistently treating customers with care, respect, and basic decency. It truly stands out.. especially compared to a recent experience at another Panera location in Latham.
• PB

  Paul Brown

  Feb 21, 2026
  1.0
  This store has problems. For a long time we have experienced frequent errors with orders, to the extent that we try to avoid going to this particular location. However, since it is the closest location to our home, we do go there. But today was the last straw. We ordered a full Tuna sandwich without tomatoes and adding onions. We got a half Tuna sandwich with tomatoes and onions. We also did not get two bags of chips (we had two sandwiches in the order). I decided to return to the store to address the problem and then an even worse problem started. I entered the store with the bag containing the delivered order and said to the gentleman checking orders (who was not there when I picked up the order initially), "Please look at the order slip and then check the inventory in the bag." At this point he said to me that I was being confrontational and he was tired of dealing with people like me. I tried to explain that we had many problems with orders at this location, but he kept saying I was being rude. Ignoring me, he checked the inventory and ordered another half sandwich to complete what was supposed to be the full sandwich, but he neglected to specify no tomatoes and add onions, so the half sandwich we ended up with did not match the order. He did provide the two missing bags of potato chips. At that point I asked to speak to the manager and he informed me that he, Joe, was the General Manager and he was tired of dealing with people like me. I must tell you that at this point I am inclined to never return to this location. This confrontational treatment of a customer with a legitimate complaint is inexcusable. We do like Panera, however, and will continue to visit other locations.

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