Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported issues with food quality, including cold, old, and improperly prepared items, leading to instances of food poisoning.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and lack of communication.
Cleanliness Concerns
Several customers noted unsanitary conditions, such as employees not wearing gloves or hairnets, contributing to a negative dining experience.
Positive Experiences
Despite the negative feedback, some customers praised the quick service and enjoyed the food, indicating that experiences can vary.
GG
gumbee-_-
Jan 26, 2026
5.0
Get the spicy nuggets best youll ever have
JG
Jack Gerlach
Jan 21, 2026
1.0
Hair and weird disturbing white stuff was in my friends chicken nugget. But to to top it all off the workers were not even wearing ANY GLOVES. But i hope the workers reform from there ways and have a great day!!!!!
BB
Brian
Apr 9, 2024
3.0
All I can say is that it was the worse service at a Wendy’s ever.
Yes, the Wendy's at Crossgate Mall is open and committed to serving quality food every day.
What are the opening hours for Wendy's at 1 Crossgate Mall Rd?
Wendy's is open Monday to Thursday from 9:00 AM to 8:00 PM, Friday and Saturday from 9:00 AM to 9:00 PM, and Sunday from 9:00 AM to 6:00 PM.
Does this Wendy's location offer delivery?
Yes, Wendy's at Crossgate Mall offers delivery where available. You can check delivery availability via the Wendy's app or order.wendys.com by entering your delivery address.
Can I dine in or use drive-thru at this Wendy's?
You can dine in at this location. However, it does not have a drive-thru service.
What payment methods are accepted at Wendy's Crossgate Mall?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa payments.
Where can I find Wendy's menu and pricing online?
Menu and pricing for this Wendy's location can be found at https://order.wendys.com or via their mobile app after selecting the location.
How can I provide feedback or contact Wendy's Crossgate Mall directly?
You can contact Wendy's at (518) 869-2956 or use the Customer Care live chat and survey on their Contact page and feedback site respectively.
Are there other fast food options near Wendy's Crossgate Mall?
Yes, nearby fast food restaurants include Popeyes® Louisiana Kitchen, Taco Bell, Arby's, and Auntie Anne's, offering variety if you're exploring dining options in the area.
What other dining experiences can I find near Wendy's at Crossgate Mall?
You can try Bibimbowl for Korean food, Cajun Cafe for Cajun and Creole dishes, Ruby Tuesday for American cuisine, or Starbucks for coffee and cafe options nearby.
Are there any notable shops or entertainment near Wendy's at Crossgate Mall?
Nearby you can find Mandati Jewelers for jewelry, Glow Golf for miniature golf entertainment, Spencer Gifts for gifts and jewelry, and various clothing stores like Vans and Hollister Co.
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