Taco Bell

1.7
140 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 581 Central Ave in Albany. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Drive-throughAvailable

Location

Taco Bell
581 Central Ave, Albany, NY
12206, United States

Hours

Reviews

1.7
140 reviews
5 stars
17
4 stars
5
3 stars
6
2 stars
4
1 star
108

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive behavior from staff, with many customers feeling disrespected and ignored.

Order Accuracy

A significant number of customers reported incorrect or incomplete orders, leading to frustration and disappointment.

Food Quality

Many customers expressed dissatisfaction with the food quality, citing issues such as cold items, missing ingredients, and poor preparation.

Long Wait Times

Customers frequently complained about excessively long wait times for both drive-thru and in-store orders, often exceeding 30 minutes.

Management Issues

Reviews indicated a lack of effective management, with staff appearing untrained and unmotivated, contributing to the overall poor experience.
  • ST
    Sherri TF
    6 days ago
    3.0
    It's a very hands off place, you order at the kiosk and that's it ... there is no customer service they throw a bag at you onto the counter. For take out you have a separate door and window to wait at outside, you don't even enter the restaurant. Food quality and quantity is mediocre at best. The banging rock music is so loud the people working in the kitchen can't hear you if you are at the counter and needing assistance.
  • WC
    Walter Cocco
    Jan 2, 2026
    1.0
    Got a nacho Bell grande with refried beans that were refried for 12 days. I could patch a hole with them no ground beef old food don’t go there for anything. I didn’t believe the ratings until today. Close this place down the taco supreme with the order had nothing on it but a small amount of sour cream and old hard nuggets of ground beef or maybe refried beans. No cheese. No tomatoes or anything else that’s supposed to be on it. Obviously management doesn’t work at this location. If they did they would respond to complaints and train staff better.
  • SK
    Sam K
    Dec 30, 2025
    1.0
    Don’t come here they don’t wanna serve customers or the driver the black lady so rude and she act like she got forced to work there rude to employees and the customer I saw 5 order on the shelves but she not even check she start yelling and say I’m alone while other 2 guy work there to try to gev hard time to driver and customer people don’t have hours to come and see rude lady yelling at everyone
  • MV
    Michael Videos
    Dec 30, 2025
    1.0
    Small black lady in a blonde wig working in the back making food turned away 5 door dash drivers because she said she was frustrated and didnt want to make our food. But she was fine with making a customer's food, there were other employees working who were fearful of her. She apologized for "sounding mean" but it went beyond that. Next time she'll be more violent with someone who she believes to be weaker than her. Fire her now.
  • DG
    david goodrich
    Dec 24, 2025
    1.0
    I've never had a good experience at this Taco Bell ever since they moved it. The old location wasn't the best but I had more positive experiences at that one than negative. We don't even go to this location anymore because it is consistently terrible. Wrong food or missing food, long waits, rude staff. Avoid this one at all cost.

Frequently Asked Questions About Taco Bell

What are the operating hours for Taco Bell at 581 Central Ave in Albany?

Taco Bell at 581 Central Ave in Albany is open from 9 AM to 1 AM Monday through Thursday and Sunday, and from 9 AM to 2 AM on Friday and Saturday.

Does this Taco Bell location offer drive-through service?

Yes, this Taco Bell location offers drive-through service with hours matching the restaurant's operation times.