Subway

4.0
299 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Albany Subway® Restaurant at 1 North Pearl Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1 North Pearl Street, Albany, NY
12207, United States

Hours

Reviews

4.0
299 reviews
5 stars
159
4 stars
54
3 stars
41
2 stars
10
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some employees being friendly and efficient, while others, particularly management, received criticism for rudeness and poor handling of customer complaints.

Food Quality

Several reviews highlighted issues with food quality, including incorrect orders, unsatisfactory portion sizes, and concerns about freshness, particularly with specific items like tuna and bacon.

Cleanliness

The cleanliness of the store received mixed reviews, with some customers noting a clean environment while others reported unsanitary conditions and concerns about food handling.

Speed of Service

Many customers appreciated the quick service, especially during busy times, although some noted that the speed sometimes compromised the quality of their orders.

Staff Attitude

While some staff were praised for their friendliness and helpfulness, others were criticized for being rude and dismissive, impacting the overall customer experience.
  • TH
    Tonya H
    Nov 3, 2025
    1.0
    Manager there on Pearl Street on the corner road for her to be a manager she’s rude and she make the sandwich wrong. I’m a for my employee and we was always training what you have whatever sandwich it is. It’s supposed to go through the toaster and she didn’t do that in my mix whether a cold sandwich or not
  • SG
    Shyanne Guist
    Sep 29, 2025
    1.0
    The manager Alison was very rude after she messed up my order. I called to let her know that I am missing a item from my delivery order and she starts yelling at me and cussing at me telling me that she is willing to fight if I come down to the store.. im 7 months pregnant and I called for a missing item and got a very rude and disrespectful response... I hope she understands that just because her day is shitty doesn't mean she has to be disrespectful to people. .. I mean she is in the customer service business...
  • AA
    Alex
    Sep 25, 2025
    1.0
    Slow employees and bad behaviors
  • WL
    Wanda L.
    Jul 29, 2025
    5.0
    The young lady makes the BEST subs! Friendly!
  • AP
    Anthony Perkins
    Jul 22, 2025
    4.0
    Dined in last week after 6pm...was told today no dining after 6pm...Is that the policy moving forward?

Frequently Asked Questions About Subway

Where is the Subway restaurant located in Albany?

The Subway restaurant is located at 1 North Pearl Street, Downtown Albany, NY 12207.

What are the operating hours of the Albany Subway restaurant?

The restaurant is open Monday to Friday from 8:00 AM to 8:00 PM, and on Saturday and Sunday from 9:00 AM to 7:00 PM.