Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Albany Subway® Restaurant at 1 North Pearl Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
4.0
299 reviews
5 stars
159
4 stars
54
3 stars
41
2 stars
10
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some employees being friendly and efficient, while others, particularly management, received criticism for rudeness and poor handling of customer complaints.
Food Quality
Several reviews highlighted issues with food quality, including incorrect orders, unsatisfactory portion sizes, and concerns about freshness, particularly with specific items like tuna and bacon.
Cleanliness
The cleanliness of the store received mixed reviews, with some customers noting a clean environment while others reported unsanitary conditions and concerns about food handling.
Speed of Service
Many customers appreciated the quick service, especially during busy times, although some noted that the speed sometimes compromised the quality of their orders.
Staff Attitude
While some staff were praised for their friendliness and helpfulness, others were criticized for being rude and dismissive, impacting the overall customer experience.
- THTonya HNov 3, 20251.0Manager there on Pearl Street on the corner road for her to be a manager she’s rude and she make the sandwich wrong. I’m a for my employee and we was always training what you have whatever sandwich it is. It’s supposed to go through the toaster and she didn’t do that in my mix whether a cold sandwich or not
- SGShyanne GuistSep 29, 20251.0The manager Alison was very rude after she messed up my order. I called to let her know that I am missing a item from my delivery order and she starts yelling at me and cussing at me telling me that she is willing to fight if I come down to the store.. im 7 months pregnant and I called for a missing item and got a very rude and disrespectful response... I hope she understands that just because her day is shitty doesn't mean she has to be disrespectful to people. .. I mean she is in the customer service business...
- AAAlexSep 25, 20251.0Slow employees and bad behaviors
- WLWanda L.Jul 29, 20255.0The young lady makes the BEST subs! Friendly!
- APAnthony PerkinsJul 22, 20254.0Dined in last week after 6pm...was told today no dining after 6pm...Is that the policy moving forward?
Frequently Asked Questions About Subway
Where is the Subway restaurant located in Albany?
The Subway restaurant is located at 1 North Pearl Street, Downtown Albany, NY 12207.
What are the operating hours of the Albany Subway restaurant?
The restaurant is open Monday to Friday from 8:00 AM to 8:00 PM, and on Saturday and Sunday from 9:00 AM to 7:00 PM.
Does the Subway restaurant in Albany offer delivery and pickup options?
Yes, they offer in-store pickup and delivery services for customer convenience.
Can customers dine in at the Subway located at 1 North Pearl Street?
Yes, the Albany Subway restaurant serves dine-in customers in addition to takeout options.
Are catering services available at the Subway in Downtown Albany?
Yes, this Subway location offers catering services to meet various event needs.
Does the Subway at 1 North Pearl Street have a drive-through option?
No, this Subway location does not have a drive-through service.
What meals are served at the Subway restaurant in Albany?
The restaurant serves breakfast, lunch, and dinner daily.
Which nearby coworking space can be convenient for grabbing a meal at Subway?
Novel Coworking State Street is nearby, making it easy for workers there to enjoy a fresh meal from Subway.
Are there any nearby financial services or banks close to Subway in Downtown Albany?
Yes, Home Savings Bank and Bank of America ATM are nearby, which could be convenient for customers handling errands before or after dining.
What law firms are located near the Subway restaurant at 1 North Pearl Street?
McGarry Law Firm PLLC, Creator Law Firm, Thorn Law Group, Divorce & Family Legal, LLC, and Porter Law Group are nearby legal service providers close to Subway.