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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Albany, NY. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 351 Southern Boulevard for the ultimate SONIC experience!
Customers frequently reported extremely long wait times, often exceeding 30 minutes, for both drive-thru and in-store orders.
Staff Attitude
While some employees received praise for their friendliness and helpfulness, many reviews highlighted rude and unprofessional behavior from staff.
Order Accuracy
Numerous customers experienced issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.
Food Quality
Several reviews mentioned poor food quality, including cold or expired items, and inconsistent preparation.
Management Issues
Many customers expressed concerns about poor management and staffing levels, contributing to the overall negative experience.
NH
Nikki Hanson
2 days ago
4.0
Workers were super helpful despite the carhop systems being glitchy/broken
SS
Sean
6 days ago
1.0
Very disappointed with how this location handles customer issues.Extremely bad!
Two days ago, my order was missing fries. The manager (Jen) told me I could call next time and they would add one for free to make up for it.
I placed an order last night, but it was canceled due to delivery issues, so I never received anything. Today I placed a new order and called about the promised replacement. Instead of honoring what was previously promised, I was told They would not add it and that I need to contact the general manager.
It’s not about the fries — it’s about keeping your word. If management makes a promise, it should be honored. Passing customers around and refusing to fix a simple mistake shows very poor customer service.
Would not recommend this location.
CL
Carolyn Leveille
6 days ago
2.0
Was told i had to go inside and order. The drive in wasn't working. I went inside no one in sight. Took 7 minutes to get attention.
AR
Amiah Renderer
Feb 8, 2026
1.0
asked our order, told it to them in drive through, then told us “due to staffing issues they cannot take another order”. we are from out of town so this was disgusting and disappointing.
JC
Josie Coffey
Feb 6, 2026
1.0
This is likely the worst Sonic I have been to. The first time I went, we had excellent service and our order was filled accurately. However, after going back the restaurant has been short staffed and has always had certain items out of stock. I think that corporate needs to examine the specific issue at this sonic
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