Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Albany, NY. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 351 Southern Boulevard for the ultimate SONIC experience!
Location
Hours
Reviews
3.1
959 reviews
5 stars
282
4 stars
176
3 stars
129
2 stars
85
1 star
287
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely long wait times, often exceeding 20 minutes, even with few cars in line.
Staff Attitude
Feedback highlighted a mix of positive and negative staff interactions, with some employees praised for their service while others were described as rude or unhelpful.
Food Quality
Many reviews indicated issues with food quality, including cold, old, or incorrect orders, leading to dissatisfaction among customers.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.
Management Issues
Multiple reviews pointed to poor management and staffing problems, suggesting that the location is often understaffed and poorly organized.
- TCTabetha Cosgrove2 days ago1.0Ordered ahead, check-in completed at 530, told Kira was on way, 543 still no drink pull up to drive thru explain Id been waiting 10 minutes am Told I skipped the line say listen just looking for my drinks (2 drinks) been checked in for over 10 minutes so man who sooo nicely screamed his name at me Frank said he didn’t care slammed the window and walked away on of his co workers apologized and had me pull to door then brought me my drinks
- TRTimothy Robertson5 days ago1.0Always so slow, atleast a 30 minute wait every time I go, this time I waited over an hour, and end up having to go to the drive-thru to tell them that I've been sitting in the booth for an hour, and then I finally get my food but apparently they don't have coffee at all so I didn't get my drink, and I contacted Sonic support and they're not going to give me a refund because apparently they don't do refunds, but I can get a free small shake, not that that's equivalent to the same price the coffee is, I guess I'm just never going to hear back from this one, there goes my money again
- JAJeff AlbertJan 2, 20263.0I ordered a large order of poppers and 5 corn-dogs to go with some home-made chili. Received the poppers BUT only 4 of the 5 dogs. Guess I needed to check EVERY part of EVERY order from this shop. No wonder the line goes so slow.
- GCGenevieve CerroneJan 2, 20261.0worst sonic ever. i’ve gone a handful of times and every time sucks! first time i went employees were outside smoking a blunt while there was a line of cars piling up. today we were told that the online order that we already paid and was marked as completed didn’t exist and they couldn’t do anything for us even with our order confirmation. it’s actually insane, corporate needs to get this stores act together asap.
- RDRichard DixonDec 21, 20251.0Sonic Corporate really needs to pop in here & attempt to get served. Employees are always nice & apologetic but seem completely unsupervised. Online ordering is actually slower than drive thru. We try again every couple months & it's always at least a twenty minute wait....for fast food. Crazy.