Brand Certified
Papa Johns Pizza
3.4(487 reviews)
Certified by Papa Johns Pizza • Mar 01, 2026
Business Details
571 New Scotland Ave., Albany, NY
12208, United States
Certified by Papa Johns Pizza • Mar 01, 2026
(518) 438-7272
Certified by Papa Johns Pizza • Mar 01, 2026
https://locations.papajohns.com/united-states/ny/12208/albany/571-new-scotland-ave.?utm_source=gmb&utm_medium=organic
Certified by Papa Johns Pizza • Mar 01, 2026
About
Certified by Papa Johns Pizza • Mar 01, 2026
Pizza RestaurantPapa John's
At Papa Johns Pizza in Albany, NY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Albany pizza for any occasion. Call us for pizza delivery in Albany or stop by 571 New Scotland Ave. for carryout to order the best pizza in Albany, along with breadsticks, wings, and more!
Details
- DeliveryAvailable
Location
Certified by Papa Johns Pizza • Mar 01, 2026
Hours
Certified by Papa Johns Pizza • Mar 01, 2026
Reviews
3.4
487 reviews
5 stars
215
4 stars
75
3 stars
35
2 stars
25
1 star
137
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unresponsive management.
Food Quality
While some customers enjoyed the pizza, many reported issues such as incorrect orders, unsanitary conditions, and food safety concerns.
Cleanliness
Several customers noted unsanitary practices, including employees not using gloves and dirty conditions in the restaurant.
Order Accuracy
Many reviews mentioned problems with order accuracy, including missing items and incorrect food preparation.
- BKB K6 days ago1.0Was just physically assaulted by your staff. Calling corporate and filing a lawsuit. All on camera.
- SCSampath Chowdary6 days ago1.0This Papa Johns takes forever to prepare food. I ordered for pickup and they told me "15-20 minutes," but I ended up waiting almost 45 minutes in the store. No one bothers to let you know it's running late. On top of that, the staff attitude is terrible. When I finally asked how much longer, the person at the counter was super rude and acted like I was bothering them by asking a normal question. Zero customer service, zero communication. Food was okay once I got it, but the long unnecessary wait + bad staff attitude ruined the whole experience. Won't be coming back to this location.
- ZZZachFeb 26, 20261.0DO NOT EAT HERE This place is so gross and the employees are so dirty and rude I would never go to a papa Jon’s again in my life they
- AAAndrew ArnoldFeb 21, 20261.0If I could leave zero stars, I would. I ordered delivery through Uber Eats, and this Papa Johns location completely held my food hostage. They refused to hand the order to the assigned driver simply because the driver did not have a hot bag. I explicitly told them I did not care about the bag and just wanted my food. Instead of using common sense, the staff refused the driver, ignored my phone calls to cancel the order, and left my delivery in limbo. Because of their stubbornness, the app would not process a refund, and I was left dealing with an automated support wall. Absolutely terrible customer service and a completely broken process. Do not order from here if you actually want your food.
- BTBrian TorresFeb 7, 20261.0I can't complain about the pizza, it's delicious, but the worst part is the service. You call to order delivery and they hang up on you, even if you're a regular customer. Not all of them are like that, but today I called to order five pizzas and they basically told me to go to hell. 02/07/2026
Frequently Asked Questions About Papa Johns Pizza
What are the delivery hours for Papa Johns Pizza in Albany, NY?
Delivery is available from 10:00 AM to 2:00 AM Monday through Thursday and Sunday, and from 10:00 AM to 3:00 AM on Friday and Saturday.
Can I order carryout from Papa Johns Pizza in Albany?
Yes, you can order carryout with takeout hours from 10:00 AM to 1:40 AM Monday through Thursday and Sunday, and until 2:40 AM on Friday and Saturday.
What types of food products does Papa Johns Pizza offer?
Papa Johns offers pizza, wings, desserts, breadsticks, cheesesticks, and beverages.
Where is Papa Johns Pizza located in Albany, NY?
Papa Johns Pizza is located at 571 New Scotland Ave., Albany, NY 12208, US.
Does Papa Johns Pizza offer no-contact delivery?
Yes, they provide no-contact delivery service to ensure safety and convenience.
How can I order Papa Johns Pizza online or via an app?
You can order online through their website or download the Papa Johns app from the Apple App Store or Google Play Store to place your order conveniently.
Are there any nearby restaurants I can visit after enjoying Papa Johns Pizza?
Yes, nearby you can visit restaurants like Anton's (Greek Restaurant), Salsa Latina Restaurant (Latin American/Spanish), and Allen Street Pub for drinks and dining options.
What nearby locations can help me find Papa Johns Pizza if I am new to the area?
Nearby landmarks include the Post Office, St. Peter’s Hospital - Cardiac Care Center, and the Post Office Academy Station, which can help orient you to Papa Johns Pizza's location.
Are there any nearby coffee shops near Papa Johns Pizza to visit?
Yes, Starbucks and Dunkin' are close by if you want to grab coffee before or after your meal at Papa Johns.
How can I find deals and special offers at Papa Johns Pizza?
You can check the latest deals and specials on Papa Johns' official website under their specials section.
Brand Certified Facts from Papa Johns Pizza
This information is certified by Papa Johns Pizza and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website