Papa Johns Pizza

Reviews

• N1

  nyc online 1

  Nov 11, 2025
  1.0
  Short stocky Manager started to scream at a delivery driver for no reason, maybe for not following his yelled directives. He was using curse words n i was with my child. The driver kept his cool. But this is unacceptable. The manager had an attitude the whole time. Not nice to see.
• ML

  Mariah Larkin

  Nov 10, 2025
  1.0
  My order was $100 and nothing was correct I was missing all my drinks I ordered 3 orders of boneless wings they were supposed to have 10 per one all 3 only had 6. Then I couldn’t even get my full refund. Unbelievable. Very disappointed.
• BM

  Brandon May

  Nov 7, 2025
  5.0
  Typical chain pizza place. I haven't had Papa John's in years. Ordered stuffed crust pepperoni pizza and wings. Both were good, zero complaints. Service inside the store a little slow to cash you out but not the end of the world. I'd only recommend ordering on the website/app to make use of the daily deals to make it more affordable. Overall, great experience and I'll be back.
• MG

  mahmood Ghani

  Oct 24, 2025
  1.0
  People working at counter are extremely rude , they love to lie about the time frame of food to be ready ,never appreciate that you buy food from them .people does not know what is thin crust and well done pizza and then they get sarcastic to customer in their own language which is not English
• PL

  Phillip Lane

  Oct 16, 2025
  1.0
  I will absolutely never have anything to do with Papa John's ever again. First of all, charging $60 for 2 pizzas, a handful of chicken nuggets, and a cookie is extortion. Second, when ordering online, the tip was MANDATORY! How about YOU pay the employee from the inflated price you charged me! Then, I waited 45 mins from the time the little tracker told me my order was "out for delivery" before I went back up to my apartment to ask what was taking so long to deliver when the driving distance was less than 10 mins. You know they have problems when you call and the ai says "press 5 to speak with manager". When they answered, I was told to hold and then HUNG UP ON! I called back immediately and explained that I was hung up on. The employee told me no, they didn't hang up, they placed me on hold, and immediately put me on hold!! I hung up, grabbed my keys, and proceeded to drive there to speak with the manager face-to-face. When I got in my car, the delivery driver called to ask why I wasn't at the door. I told them about the situation and that I was declining delivery due to how badly I was being treated and to take the pizzas back before ending the call so I could drive. The driver immediately called me back and began arguing with me, to which I replied that they needed to take it up with the manager because I was furious, then hung up and blocked the number. I drove to the restaurant in less than 10 mins while stopping at lights and walked in. There were 4 employees visible, and the one person at the counter was noticeably swamped (it was Friday night after all). A lady walked in right behind me. As soon as the employee finished simultaneously helping the 2 different customers at the counter, the lady stepped passed me and began her transaction. Not one word of acknowledgment from the employee that she cut the line and I should have been served first! Way to not stand up for your customer. When it was finally my turn I asked to speak to the manager and the employee identified themselves as the manager, but never gave me a name. I explained the situation, that I was angry at being hung up on, and requested a refund. The manager stated that they did not hang up on me (to which I advised that I know what it sounds like to be hung up on and my phone doesn't record an ended call when placed in hold) before processing my refund. By the end, I was so disgusted with rage at having been put through that, I couldn't even think about eating pizza so I went and got a tikka for myself and bought pizza elsewhere for the family. I get that it's a franchise and they aren't all like that. But here's the thing: In the USA, the ONLY thing that matters is the dollar. That much is the most evident truth in society today. The most powerful tool a consumer has is the choice in who they give their dollars to. In this case, Papa John's more than proved it is not worthy of my dollar. Update: I also reached out to Papa John's customer service online and left a survey requesting for someone to promptly contact me to discuss the situation. It's been over 3 weeks, and they have yet to contact me in any way. In my mind, that just confirms that they do not care about their customers at all.

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