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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

3.7
(725 reviews)

Business Details

161 Washington Ave Extension, Albany, NY
12205, United States
(518) 862-9281

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Albany is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
161 Washington Ave Extension, Albany, NY
12205, United States

Hours

Reviews

3.7
725 reviews
5 stars
311
4 stars
170
3 stars
83
2 stars
44
1 star
117

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong ingredients.

Customer Service

While some staff were noted as friendly, numerous reviews highlighted poor service, including confrontational attitudes and lack of assistance.

Cleanliness

Several reviews mentioned unclean dining areas and bathrooms, with complaints about trash and dirty tables.

Food Quality

Customers expressed disappointment in food quality, citing issues like undercooked items, small portions, and unsatisfactory taste.

Atmosphere

Some patrons enjoyed the atmosphere and ambiance, but others noted that the environment felt run down and poorly managed.
  • PB
    Paul Brown
    Feb 21, 2026
    1.0
    This store has problems. For a long time we have experienced frequent errors with orders, to the extent that we try to avoid going to this particular location. However, since it is the closest location to our home, we do go there. But today was the last straw. We ordered a full Tuna sandwich without tomatoes and adding onions. We got a half Tuna sandwich with tomatoes and onions. We also did not get two bags of chips (we had two sandwiches in the order). I decided to return to the store to address the problem and then an even worse problem started. I entered the store with the bag containing the delivered order and said to the gentleman checking orders (who was not there when I picked up the order initially), "Please look at the order slip and then check the inventory in the bag." At this point he said to me that I was being confrontational and he was tired of dealing with people like me. I tried to explain that we had many problems with orders at this location, but he kept saying I was being rude. Ignoring me, he checked the inventory and ordered another half sandwich to complete what was supposed to be the full sandwich, but he neglected to specify no tomatoes and add onions, so the half sandwich we ended up with did not match the order. He did provide the two missing bags of potato chips. At that point I asked to speak to the manager and he informed me that he, Joe, was the General Manager and he was tired of dealing with people like me. I must tell you that at this point I am inclined to never return to this location. This confrontational treatment of a customer with a legitimate complaint is inexcusable. We do like Panera, however, and will continue to visit other locations.
  • KK
    Khan
    Feb 17, 2026
    4.0
    Staff are super nice but they are usually out of their popular bread by the time I get there in the evening.
  • LH
    Laurie Henderson
    Jan 10, 2026
    3.0
    I really wish they would include more vegan soups like black bean as well as vegan bread for sandwiches. A nice salad with chick peas would be welcome.
  • JS
    John Stark
    Nov 21, 2025
    1.0
    I would never set foot in this place again!! Whoever owns this franchise really or obviously they don’t care or they don’t know how foul this place is!
  • AC
    Anonymous Human (Cece)
    Nov 19, 2025
    5.0
    If I could marry a cafe, I would marry Panera Bread. Sorry that was weird -- anyway, I love Panera, simple as that.

Frequently Asked Questions About Panera Bread

Does Panera Bread Albany accept reservations?

No, Panera Bread Albany does not accept reservations.

What are the operating hours of Panera Bread Albany?

Panera Bread Albany is open from 7:00 AM to 9:00 PM on weekdays and from 8:00 AM to 9:00 PM on weekends.

Brand Certified Facts from Panera Bread

This information is certified by Panera Bread and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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