CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Albany is here with warmth and welcome. Panera Bread. Food as it should be.
Many customers reported frequent issues with incorrect orders, including missing items and wrong ingredients.
Customer Service
While some staff were noted as friendly, numerous reviews highlighted poor service, including confrontational attitudes and lack of assistance.
Cleanliness
Several reviews mentioned unclean dining areas and bathrooms, with complaints about trash and dirty tables.
Food Quality
Customers expressed disappointment in food quality, citing issues like undercooked items, small portions, and unsatisfactory taste.
Atmosphere
Some patrons enjoyed the atmosphere and ambiance, but others noted that the environment felt run down and poorly managed.
PB
Paul Brown
Feb 21, 2026
1.0
This store has problems. For a long time we have experienced frequent errors with orders, to the extent that we try to avoid going to this particular location. However, since it is the closest location to our home, we do go there. But today was the last straw.
We ordered a full Tuna sandwich without tomatoes and adding onions. We got a half Tuna sandwich with tomatoes and onions. We also did not get two bags of chips (we had two sandwiches in the order). I decided to return to the store to address the problem and then an even worse problem started.
I entered the store with the bag containing the delivered order and said to the gentleman checking orders (who was not there when I picked up the order initially), "Please look at the order slip and then check the inventory in the bag." At this point he said to me that I was being confrontational and he was tired of dealing with people like me. I tried to explain that we had many problems with orders at this location, but he kept saying I was being rude. Ignoring me, he checked the inventory and ordered another half sandwich to complete what was supposed to be the full sandwich, but he neglected to specify no tomatoes and add onions, so the half sandwich we ended up with did not match the order. He did provide the two missing bags of potato chips.
At that point I asked to speak to the manager and he informed me that he, Joe, was the General Manager and he was tired of dealing with people like me. I must tell you that at this point I am inclined to never return to this location. This confrontational treatment of a customer with a legitimate complaint is inexcusable. We do like Panera, however, and will continue to visit other locations.
KK
Khan
Feb 17, 2026
4.0
Staff are super nice but they are usually out of their popular bread by the time I get there in the evening.
LH
Laurie Henderson
Jan 10, 2026
3.0
I really wish they would include more vegan soups like black bean as well as vegan bread for sandwiches. A nice salad with chick peas would be welcome.
JS
John Stark
Nov 21, 2025
1.0
I would never set foot in this place again!! Whoever owns this franchise really or obviously they don’t care or they don’t know how foul this place is!
AC
Anonymous Human (Cece)
Nov 19, 2025
5.0
If I could marry a cafe, I would marry Panera Bread. Sorry that was weird -- anyway, I love Panera, simple as that.
No, Panera Bread Albany does not accept reservations.
What are the operating hours of Panera Bread Albany?
Panera Bread Albany is open from 7:00 AM to 9:00 PM on weekdays and from 8:00 AM to 9:00 PM on weekends.
Does Panera Bread Albany offer delivery and pickup services?
Yes, Panera Bread Albany offers delivery and rapid pickup services but does not have drive-thru or curbside pickup.
Can I order Panera Bread Albany's menu online?
Yes, you can order online for rapid pickup or delivery through their website or mobile app.
What types of meals are served at Panera Bread Albany?
Panera Bread Albany serves breakfast, lunch, brunch, and dinner.
What specialties and food options does Panera Bread Albany offer?
They offer You Pick Two, Power Menu, hand-tossed salads, freshly-baked breads, artisan breads, specialty breads, flatbread sandwiches, soup in a breadbowl, and vegetarian broth bowls.
What payment methods are accepted at Panera Bread Albany?
They accept American Express, cash, Discover, MasterCard, and Visa.
Where is Panera Bread Albany located?
Panera Bread Albany is located at 161 Washington Ave Extension, Suite 206, Albany, NY 12205, USA.
What nearby stores can I visit after eating at Panera Bread Albany?
After your meal, you can visit nearby stores such as T.J.Maxx for clothing, Skechers for shoes, Party City for party supplies, and Walmart Albany - Washington Ave Extension for a variety of shopping needs.
Are there fitness or recreational centers near Panera Bread Albany?
Yes, nearby fitness and recreational centers include Albany Ninja Lab, Planet Fitness, and Golf Galaxy, which you can easily visit after dining.
What options are available near Panera Bread Albany for shipping or postal services?
Nearby you will find FedEx Office Print & Ship Center, UPS Access Point location, and Western Union for your shipping and money transfer needs.
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