McDonald's

3.1
1889 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
391 Central Ave, Albany, NY
12206, United States

Hours

Reviews

3.1
1,889 reviews
5 stars
544
4 stars
292
3 stars
333
2 stars
171
1 star
549

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Many customers reported unsanitary conditions, including dirty dining areas and issues with flies.

Food Quality

Several reviews mentioned cold or improperly prepared food, with complaints about missing items and incorrect orders.

Management Issues

Customers expressed concerns about a lack of management oversight and unprofessional behavior among staff.

Customer Experience

Overall, the customer experience was negatively impacted by slow service, unhelpful staff, and a chaotic environment.
  • BA
    Bryan Alvarez
    2 days ago
    1.0
    This shitty store takes a long time, the attention is terrible
  • TR
    The reviewer
    Nov 1, 2025
    1.0
    40+ minutes still my order not ready yet Do not visit to this dam slow place please Idk why they even pay this dam slowly employee for this kinda dam service
  • JC
    Jody Clawson
    Oct 31, 2025
    4.0
    Mediocre service,cold old Fry's and watered down coca cola- the only thing that makes it worthwhile is making a review
  • DW
    Dylan Wan
    Oct 5, 2025
    1.0
    A horrible experience. I visited McDonald’s and ordered an unsweetened iced tea, but was given a sweet one instead. When I asked for a replacement, three different staff members handled it, and their attitude was quite poor. In addition, the milk they gave us was already expired — today is October 5, and the milk’s expiration date was October 4. It was also the first time I’ve seen a McDonald’s with so many flies around.
  • LC
    lixin chen
    Oct 4, 2025
    1.0
    从来没有见过这么脏的麦当劳,感觉屋里的苍蝇比屋外的要多,地面粘粘的,没有冰激凌只给我换了一个薯条,店员一点歉意也没有…

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open daily from 6:00 AM to 11:00 PM.

When is the drive-through service available?

The drive-through is open every day from 6:00 AM to 11:00 PM.