McDonald's

3.2
1919 reviews
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Business Details

31 Holland Ave, Albany, NY
12209, United States
(518) 434-0957
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
31 Holland Ave, Albany, NY
12209, United States

Hours

Reviews

3.2
1,919 reviews
5 stars
597
4 stars
335
3 stars
357
2 stars
184
1 star
446

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold food, incorrect orders, and unsatisfactory meal preparation.

Cleanliness

The restaurant's cleanliness was a common concern, with multiple mentions of dirty dining areas and unsanitary conditions.

Customer Experience

Several customers expressed frustration with the overall experience, citing issues with staff attitudes and management.

Location Issues

The location faced criticism for not adhering to advertised hours and for being in a high-crime area, affecting customer comfort.
  • DN
    Dystiny Narain
    Nov 3, 2025
    5.0
    Great customer service from Rita moony and Brittany !!!! Efficient and so nice !
  • PR
    Patrick Roberts
    Oct 25, 2025
    1.0
    Had gotten food here because of the Monopoly promotion, and ordered a Large Coke which would’ve received a peel. To my surprise, it did not have a peel, so I’m upset. This is the 5th time I haven’t received my peels, and this was a different location too. Besides the incident involving the promotion, food was cold, and messed up. The Staff were rude and confused, like they didn’t know what to do. Never again will I come back here or participate in a promotion.
  • RM
    Ray Moeck
    Oct 24, 2025
    1.0
    Location was Delmar not Albany. Did not open on time. Gave drive up customer priority over walk in even though I was at counter first. No soap in men's bathroom. I wonder how workers are washing there hands?! Restaurant freezing inside.
  • GC
    Gael Chabla
    Oct 21, 2025
    5.0
    Service is really good also the food the place is clean and nice
  • JS
    Justin S.
    Oct 20, 2025
    5.0
    Great McDonald's. Always quick service though at night it can slow down significantly but what do you expect?
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 31 Holland Ave, Albany?

McDonald's at 31 Holland Ave, Albany is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, delivery services are available 24/7, including same-day and no-contact delivery options.