McDonald's

3.2
1928 reviews
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Business Details

31 Holland Ave, Albany, NY
12209, United States
(518) 434-0957
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
31 Holland Ave, Albany, NY
12209, United States

Hours

Reviews

3.2
1,928 reviews
5 stars
603
4 stars
336
3 stars
359
2 stars
183
1 star
447

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.

Food Consistency

Many reviews highlighted inconsistent food quality, with complaints about cold items and incorrect orders.

Cleanliness Issues

Several customers noted cleanliness problems, both inside the restaurant and in the bathrooms.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendly service and noted positive experiences.
  • RS
    Robert Stamm
    Dec 24, 2025
    5.0
    I like McDonald's it's a great place to grab a quick drink and bit to eat.
  • TM
    Tani Middlebrooks
    Dec 4, 2025
    1.0
    Absolutely disgusting ever since I’ve moved out here every time I order from them, they never get anything right including the drinks tonight. I ordered a happy meal and a spicy McChicken meal and also a cheeseburger meal. They packed me two happy meals that I did not order I ordered one. I ordered a Sprite with my spicy McChicken meal and they gave me a Coke. They didn’t give me none of the fries that came in our meals. It’s just absolutely disgusting. It’s like does anybody in there do their job?
  • JM
    Jeremy Maynard
    Dec 2, 2025
    1.0
    Lady working the drivetru at 9pm was obnoxiously rude for no reason! She was cashier 1st window. Other staff at the second window were nice. I would rather drive out of my way to a different Mcdonald's
  • OB
    Owen Barnes
    Nov 24, 2025
    3.0
    No problem ordering, service was great. Place was freezing inside but clean and being actively cleaned more. A man walked in and said he felt like he should be wearing a bullet proof vest. Not sure why, everyone was quiet and polite. We got our items, correct items, correct sizes. Shortly after, smoke started pouring out through the vents smelling like burning plastic. The place began to fill up with it and the staff quickly and calmly ushered people outside. Sat in my car next to a guy clearly living in his car and listened to his audiobook for a while. Drive thru service kept right on rollin'. Staff propped the doors open to clear the smoke. Above-average McDonald's experience.
  • DN
    Dystiny Narain
    Nov 3, 2025
    5.0
    Great customer service from Rita moony and Brittany !!!! Efficient and so nice !
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 31 Holland Ave, Albany?

McDonald's at 31 Holland Ave, Albany is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, delivery services are available 24/7, including same-day and no-contact delivery options.