McDonald's

3.4
1349 reviews
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Business Details

161 Washington Ave Extension, Albany, NY
12205, United States
(518) 464-7607
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
161 Washington Ave Extension, Albany, NY
12205, United States

Hours

Reviews

3.4
1,349 reviews
5 stars
446
4 stars
281
3 stars
252
2 stars
120
1 star
250

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported receiving cold, old, or improperly cooked food, including raw chicken nuggets and stale buns.

Service Issues

Many reviews highlighted slow service, incorrect orders, and rude staff, with long wait times in both drive-thru and dine-in.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and bathrooms, leading to a poor dining experience.

Customer Experience

Several customers noted a lack of customer service skills among staff, with some expressing frustration over being ignored or treated rudely.
  • NT
    Nick Tamburello
    Dec 29, 2025
    1.0
    As of 12/29/25 they are NOT 24/7
  • XX
    xgrape._.sodax
    Dec 26, 2025
    1.0
    got served a raw chicken nugget and have been throwing up non-stop for the past 2 days now. yes, this includes on christmas and ruined all the plans I had. i’m quite literally never eating mcdonald’s again. watch what you serve people.
  • LC
    Lisa Cinelli
    Dec 23, 2025
    1.0
    Just ordered a 6 piece nugget and a cheeseburger...both completely inedible!! Cold, old hard food is not what I expect for the price I paid! Get your act together!
  • CM
    Courtney McKenna
    Dec 10, 2025
    1.0
    Took ages and then the lady was nasty and said my food wasn’t ready yet meanwhile all my other friends who mobile ordered at the exact same time as me got theirs and the whole drive thru line was held up. And mind you we all got the same exact food. Their customer service skills are not good and they are so dry.
  • TT
    Tamika
    Dec 4, 2025
    1.0
    The food is good here. I've never had an issue with the food but the store/lobby area is always dirty! Tables dirty never wiped down. I was there last night and the store was disgusting. The garbage was beyond overflowed. It looked like it hadn't been empty ALL DAY! If they just clean the store up , keep the lobby area clean where people can actually sit down and enjoy their meal. All managers and employees should be held accountable to do better and with the amount of bad reviews this store has! You would think corporate would have done something by now to bring the store up to standard! GET IT TOGETHER Mc.Donalds!!!
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's Albany at 161 Washington Ave Extension?

McDonald's Albany is open 24 hours a day, 7 days a week.

Does McDonald's Albany offer delivery services?

Yes, McDonald's Albany offers delivery from 5:00 AM to midnight daily.