Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Albany, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customer service is inconsistent, with some employees being friendly while others are rude and unprofessional.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Cleanliness Issues
Multiple reviews highlight unsanitary conditions, including dirty facilities and food preparation areas.
Food Quality
Customers reported issues with food quality, including burnt items and stale donuts.
Location Challenges
The location struggles with safety concerns due to the presence of homeless individuals and cleanliness issues.
EM
Erik McCullough
3 days ago
3.0
Most of the people in the store are ok however many of them show attitude towards customers unprovoked and they will get lippy with you for no reason. The food is fine. Like any other dunkin really. However if you try to call them on their crappy phone that sounds like its been through the washing machine they will hang up on you while you're talking. And if you call back they will put the phone next to the espresso machine to try and make you hang up.
MS
Mariangellys Swindell
4 days ago
1.0
Non-working restroom is a very big problem especially when you’re spending your hard earned money in a restaurant. I don’t appreciate this at all.
BB
Brandon
Jan 15, 2026
1.0
I got sick for week after drinking a coffee here. Proceed at your own risk.
CK
carolyn kresser
Dec 13, 2025
1.0
So I just ordered almost the $9 large iced coffee obviously I had extra stuff in it. And I got less ice and they gave me a size of a medium in a large cup and also they didn't add my espresso in it either. Definitely will not be going to this dump it again because no other dunkins do that not not that amount you literally gave me a medium size coffee when I paid for a large definitely won't be going to this Dunkin donuts anymore. I don't care if I have to drive out of my way to a different dunkin' donuts no other dunkin' donuts does this. You gave me a half empty cup a large iced coffee cup trash you guys are trash. That's definitely not what you want to do for your franchise that's for sure I work in the fast food industry that's not what you want to do trust me when I say that you're going to lose a lot of freaking customers that's for sure and I'm excited for that!!!!!! Like literally I bought a large iced coffee you gave me a large cup but medium drink in a large cup!!!
RJ
Robert P Scifo Jr
Dec 10, 2025
3.0
Service here is varied. Depends on whose working. Most of the time everyone is friendly and seem happy to be helping. The only thing that could be done better is read the modifications made to food orders. 5 out of the last 6 times they've failed to add the extras I've paid for. Only got it correct tonight. Still waiting on a call regarding the wrong sandwiches that were made. Owners don't seem friendly enough to care. Just my opinion, of course.
Photo is of a bacon, egg & cheese that was supposed to have extra cheese. Second photo is of the Bacon Jam Breakfast sandwich which they sent 2 of, instead of the correct sandwiches I ordered. Food was also cold.
What are the opening hours of Dunkin' in Albany, NY?
Dunkin' in Albany, NY is open from 5:00 AM to 8:00 PM Monday through Saturday, and from 6:00 AM to 8:00 PM on Sundays.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers delivery and curbside pickup services.
What specialties and menu items can I expect at Dunkin'?
Dunkin' offers espresso, coffee, donuts, breakfast sandwiches, tea, and a variety of breakfast, lunch, and brunch options with over 50 varieties of donuts and many premium beverages.
Can I order Dunkin' products using a mobile app?
Yes, you can order your Dunkin' favorites via the Dunkin' mobile app available on iOS and Android for a fast grab-and-go experience.
Where is Dunkin' located in Albany?
Dunkin' is located at 439 Madison Avenue, Albany, NY 12210, USA.
Does Dunkin' serve vegetarian options and have free Wi-Fi?
Yes, Dunkin' serves vegetarian options and offers free Wi-Fi for customers.
Is there a Dunkin' coffee shop nearby other notable restaurants in Albany?
Yes, there is another Dunkin' coffee shop nearby as well as several restaurants and bars such as Justin's, Savoy Taproom, and The Balloonary, making it convenient for customers to enjoy meals or events before or after visiting Dunkin'.
How can I get to Dunkin' if I'm using public transit or visiting other nearby places?
Dunkin' at 439 Madison Avenue is close to several popular Albany spots like Lark Tavern and State St. Pub, making it easy to plan a visit during your outings or commute in the area.
Can I visit Dunkin' after enjoying entertainment venues nearby?
Yes, Dunkin' is near entertainment venues like Paint Nite and Lionheart Blues Cafe, so you can grab a coffee or snack either before or after enjoying music and arts events in Albany.
Are there any convenient amenities near Dunkin' for shopping or fuel?
Near Dunkin', you can find amenities like Romeo's Gifts for flowers and souvenirs, and Sunoco gas station for fuel, which can be convenient during your visit.
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